Job Description

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Junior+ Technical Support Specialist

Location: LATAM

What you will be doing:

We are currently looking for an experienced, dynamic, and highly motivated Jr+ Helpdesk Support Specialist.

• Provide Level 1 support via the Service Cloud ticketing system and phone, resolving basic technical issues.

• Document all customer interactions and technical issues in the Service Cloud system.

• Escalate unresolved issues to Level 2 support as needed.

• Assist in creating and updating knowledgebase articles and troubleshooting documents.

• Communicate effectively with internal teams to ensure seamless support delivery.

• Participate in after-hours support rotation.

Required Skills & Experience

• Associate degree in a technology-related field or equivalent experience.

• Basic understanding of Windows Operating Systems, general networking, and basic

troubleshooting techniques

• Strong communication skills, both written and verbal.

• Ability to quickly learn new technologies and adapt to a fast-paced environment.

• Prior experience in customer service or technical support.

• Minimum of 2 years of experience in Information Technology

• Prior experience with ticketing systems (Salesforce)

Soft Skills

• Strong problem-solving and troubleshooting skills

• Excellent communication and collaboration abilities

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.