At TechBiz Global, we provide recruitment services to top clients from our portfolio. We are currently looking for a Junior Technical Support Representative to join one of our client’s teams in Singapore.
Our client is a global payment technology company that helps online businesses accept payments from customers worldwide. The company works with more than 1,000 financial institutions and supports both global and local payment methods.
This is a great opportunity for someone with customer or technical support experience who enjoys solving problems, working with clients, and learning more about payment systems and API integrations.
Respond to customer questions through email, Slack, and Skype
Provide high-quality customer and technical support
Help merchants with API integrations
Guide customers through video demonstrations and tutorials
Build and maintain payment processing environments
Investigate technical and payment-processing issues
Identify and document bugs and feature requests
Communicate with merchants, payment partners, and third parties
Work closely with technical and operational departments
Perform manual QA testing of partner integrations
Make sure customer issues are resolved accurately and on time
Previous experience in technical support or customer support
Strong written and verbal communication skills
Good analytical and troubleshooting skills
Strong attention to detail
Ability to organize and manage several tasks
Interest in technology and continuous learning
Ability to quickly learn new systems and features
Proactive and responsible attitude
Good knowledge of Microsoft Office and Google Workspace
Experience using tools such as Zoom, Slack, and Trello
Willingness to work in a 24/7 shift system
Good level of English
Experience with payment systems, API integrations, or manual QA testing would be considered an advantage.
Full training provided at the company’s expense
Balanced five-day working week within a 24/7 shift system
Health insurance
Meal vouchers
Annual performance bonus
International company trips
Weekly Happy Hours
Supportive and multicultural working environment
Opportunity to develop technical and payment-industry knowledge
TechBiz Global is a leading recruitment and software development company. We provide recruitment, IT outstaffing, outsourcing, software development, and customized consulting services focused on making our clients and partners achieve their recruitment goals successfully. Our service packages are flexible to all sizes of companies and industries. At TechBiz Global, we celebrate diversity and promote an inclusive environment. We work with a diverse set of technologies and frameworks. Our international clients and partners extend across more than 22 countries.
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