Job Description

We are looking for a Junior Team Leader – Training & Project Support with Italian and French/German!

Job title:

Junior Team Leader – Training & Project Support with Italian and French/German m/f/d

Your responsibilities:

• Driving the quality and quantity of outputs from all assigned customer associates

• Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.

• Control of deployment times (e.g. duty roster, breaks)

• Productivity: target achievement regarding operational, project-specific key figures

• Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.

• Performance management and maintaining adherence to required standards, processes, and workflows

• Follow-up and control of quality assurance

• Conducting employee reviews

• Maintaining project documentation and the associated tools

• Planning and follow-up (reviews) of training courses for customer associates

• Organising and implementation of team meetings and briefings

• Preparing of required reports and presentations

• Answering front line calls for a minimum period agreed

• Conducting coaching sessions

• Providing in-line support

• Acting as contact person for violations of guidelines

• Handling of Supervisor Calls

• Holding a role model function in the areas of information security/data protection and occupational safety.

Our Requirements:

• At least 1 year relevant experience

• Fluency in Italian (C1) and: French (C1) or German (C1)

• Good level of English (B2+) would be considered an advantage

• Customer-oriented thinking and acting

• Excellent communication skills

What’s in it for you:

• Food stamps

• Additional medical insurance

• Friendly work atmosphere and positive environment

• A multinational environment, with strong ties to UK business culture

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll be joining a network of 34,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:
Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

Location:

Sofia

,

Bulgaria

Time Type:

Full time

Contract Type:

Permanent