Job Description

You'll be the first line of support for our Microsoft Dynamics 365 Finance & Operations system and other key applications that keep our 30+ stores running. Working with the IT team, you'll provide troubleshooting, maintenance, and documentation that directly enables our business to scale.

What You'll Do

• Provide Level 1 & Level 2 support for D365 F&O and other key applications
• Log, track, and resolve support tickets, escalating complex issues as needed
• Assist in system monitoring, data corrections, and routine maintenance tasks
• Support users with application functionality, training, and documentation
• Run standard SQL queries and reports to assist in issue resolution
• Work with vendors and internal teams to coordinate fixes and updates
• Participate in small enhancements and configuration changes in D365 F&O
• Support system testing, including preparing test cases and assisting with UAT
• Help gather and document business requirements for system improvements
• Contribute to the creation of knowledge base articles for common issues
• Learn and apply best practices in application support and ITIL processes

About You

We're looking for someone with:

• Strong problem-solving skills and an eagerness to learn
• Good understanding of business applications and basic system concepts
• Familiarity with SQL for simple queries and data analysis
• Clear communication skills to work effectively with both technical and non-technical users
• Ability to work in a team environment and manage competing priorities
• Tertiary qualification in IT, Business, or related field (or working towards it)

Nice-to-have experience:

• Exposure to Microsoft Dynamics 365 F&O or other ERP systems
• Basic knowledge of application integrations and workflows
• Understanding of software testing processes

Why Harris Farm

Harris Farm is a family-owned Australian fresh food business with more than 30 stores across NSW, ACT and QLD. Our technical and professional roles sit at the intersection of a business people genuinely love and the systems that make it scale. Come as You Are, Grow as You Go — bring your expertise to a business that's growing and help us build something worth being part of.

Ready to Apply?

Submit your application via the link below.