Hey there! Looking for your next step in the world of Customer Support & Success? 💫
Hi there! 👋
At Loyal Guru, we are looking for a Support & Training Customer Success Specialist to join our team and deliver an exceptional experience to our clients. You will be responsible for supporting 5–10 accounts, ensuring proper guidance, problem resolution, and impactful training sessions.
You will work closely with our Support & Customer Success Manager to keep our clients happy, engaged, and fully supported 😉
Loyal Guru helps enterprise retailers unlock the full potential of customer loyalty. Our SaaS platform centralizes millions of data points in real time, enabling retailers to execute high-precision loyalty, personalization, and monetization strategies.
We are rapidly growing across Europe and LATAM, and we're looking for talented, driven people who want to grow with us 🚀
In your day-to-day, you will:
Answer, manage, and resolve tickets in JIRA efficiently and with a customer-first mindset.
Be the frontline of our Help Center, responding to any customer request or inquiry.
Prepare custom reports and analyses to help clients improve their loyalty program performance.
Coordinate with clients to understand campaign objectives, prepare configurations, and execute them in the platform.
Analyze campaign results and suggest optimizations to improve outcomes.
Prepare and deliver training sessions on different modules of our platform.
Collect customer feedback and contribute ideas to help shape future product improvements.
As part of the role, you will also:
Handle customer data, reports, and ticket information securely and in strict compliance with GDPR and internal security policies.
Ensure no sensitive customer information is shared through unauthorized channels.
Immediately report any suspected security incident, data leakage, or anomaly following internal procedures.
Use only approved communication channels (JIRA, Help Center, internal tools).
Participate in security and data protection training.
Ensure that all documentation and training materials are stored securely, preventing exposure of sensitive data.
1–2 years of experience in Customer Support, Service, or Training roles.
Previous experience in SaaS B2B companies is highly valued.
English proficiency is mandatory.
Strong Excel skills; other analytical tools are a plus.
Proficiency in Spanish.
Bachelor's degree in business, economics, or a related field.
Strong analytical mindset and great attention to detail.
Excellent communication skills and a customer-oriented attitude.
Security-related knowledge, as well as other required competencies, will be assessed during the interview process.
💙 What makes working at Loyal Guru special?
🌟 Flexibility & Work-Life Balance
Flexible working schedule.
Reduced working hours on Fridays and throughout August.
Day off on your birthday 🥳
Hybrid model.
25 vacation days.
🚀 Professional Growth
Annual budget for training and language classes.
Clear growth path within the team and company.
💖 Wellness
Access to Wellhub and BH Bienestar.
50% discount on private health insurance (Sanitas).
🎉 Team Culture
Frequent team buildings and great vibes 🍕🍻
If you are passionate about customer support, have strong analytical and communication skills, and want to be part of a growing SaaS company… we’d love to meet you! 🙌
Apply now and become a Loyal Guru!
Loyal Guru is a next-generation Loyalty SAAS Platform that empowers retailers to create and scale highly personalized loyalty programs with unmatched flexibility. It supports gamified challenges, earn-and-burn mechanics, personalized discounts, and sophisticated rewards while allowing full control over budget allocation and ROI measurement.
With a powerful API that evaluates loyalty mechanics in real-time across the entire purchase journey, it ensures seamless execution of earn benefits, discounts, and loyalty payments. Trusted by global retailers like Decathlon, Mango, Auchan, Desigual, and Cencosud, Loyal Guru drives higher customer retention, sales, and engagement.
