GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge. Now, you can be part of it!
As a Junior Support Team Leader, you will assist in coordinating the day-to-day activities of a support team working with MS SQL and RPA related technologies. You will work closely with Head of Support to help deliver excellent customer service, support team operations, and foster team collaboration and development.
Here’s what you get to do:
Support and Coordination: Help team members with MS SQL and RPA related questions and operational tasks.
Team Support: Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication.
Meetings and Stakeholder Collaboration: Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts.
Performance Monitoring: Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives.
People Support: Support team motivation and performance under the guidance from Head of Support.
Process Improvement: Assist in identifying opportunities to improve team workflow and support processes.
Escalations: Act as point of contact for escalations with support from a Head of Support.
Strong communication skills and fluency in English (B2+/C1)
Prior experience in customer support or technical support roles.
Strong communication skills.
Ability to work with KPIs, SLAs, and basic performance data.
Proactive mindset, self-motivated, and collaborative approach.
Open-minded attitude, and willingness to learn leadership and team-management skills.
Nice to Have:
Basic knowledge of SQL Server and/or RPA and support tools (e.g., Zendesk, Jira).
Interest in expanding technical leadership capabilities.
At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times.
Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios.
We specialize in five key areas that drive measurable ROI and sustainable growth:
Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices.
Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation.
Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms.
Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards.
AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations.
Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact.
