Job Description

ABOUT THE ORGANIZATION

As part of the Sun Chemical group, Aura's mission is to revolutionise the packaging market and pioneer global solutions that protect both business and the planet. We combine expert consultancy, world-leading technology, and strategic insights to help organisations manage sustainability every day. Our Insights team empowers businesses to spot future opportunities early, embrace proactive planning, and leave risk behind.

As a Junior Supplier Success Manager, you'll play an important role in supporting our supplier community. Working alongside experienced colleagues, you'll help onboard new suppliers, build strong relationships, and support the collection of high-quality packaging data that enables our global retail and brand customers to achieve their sustainability goals.

This is an excellent opportunity for a recent graduate or someone at the beginning of their career who is looking to develop in supplier success, account management or sustainability within a growing, innovative business.

What You'll Deliver

• Support day-to-day supplier relationship management, communications and CRM activities.

• Assist with supplier onboarding and help ensure service level agreements are met.

• Become confident using and promoting our proprietary platform, e-halo, supporting suppliers with queries and guidance.

• Work collaboratively with teams across Customer Success, Data Assurance, Consultancy, Technology and Professional Services.

• Help analyse supplier and project data, contributing to reporting and continuous improvement initiatives.

• Support supplier engagement by encouraging feedback and helping identify opportunities to improve processes and quality.

• Assist with project delivery, maintaining accurate records and ensuring tasks are completed effectively.

• Develop your knowledge of packaging sustainability, supplier management and our technology platform.

What We're Looking For

• A recent graduate or someone with some experience in customer service, retail, account support or supplier/customer relationship management.

• Excellent communication and interpersonal skills with a genuine passion for building relationships.

• Organised, proactive and able to manage multiple priorities.

• Strong attention to detail and an analytical approach to problem solving.

• Comfortable using Microsoft Office, particularly Excel, Word and PowerPoint.

• A positive attitude, willingness to learn and enthusiasm for developing new skills.

• Able to work independently while collaborating effectively as part of a team.

It Would Be Great If You Also Have

• Experience working in a retail environment.

• Exposure to packaging, manufacturing or supply chain.

• Experience using CRM or other business systems.

• An interest in sustainability and technology.

Working Pattern

This is a hybrid role based at our Albion Mills office.

The role operates across two working patterns:

Morning shift: 8:30am – 5:00pm

Afternoon shift: 11:00am – 5:30pm

Your working pattern will be agreed after offer stage. Typical team schedules combine both morning and afternoon shifts across the working week, offering a degree of flexibility while ensuring excellent support for our customers and suppliers.

Why Work With Us

At Aura, you'll be part of a team shaping the future of packaging sustainability on a global scale. You'll collaborate with some of the world's most forward-thinking retailers and brands, work with cutting-edge technology, and develop your career in a supportive, collaborative environment.

From day one, you'll receive guidance from experienced colleagues, gain exposure to exciting international projects, and build the skills needed to grow your career. Every day, your work will contribute to meaningful, measurable change for businesses, people and the planet.