Job Description

We are expanding our Solutions Engineering team and are looking for a Junior Solutions Engineer who will learn, support, and eventually lead technical solutioning for customer requirements. This is an early-career, growth-oriented role designed for someone who is eager to build deep product knowledge, strengthen technical problem-solving skills, and collaborate closely with both internal and external teams.

The Junior Solutions Engineer will work directly under the Senior Solutions Engineer (SSE) to assist in requirements gathering, technical analysis, solution documentation, and supporting pre-sales activities. Over time, as the candidate develops mastery of the product and delivery process, they will be able to independently run solutions engineering projects and progress into a Solutions Engineer role.

Key Responsibilities

1. Product & Technical Knowledge Development (Initial Focus)

• Build an advanced understanding of the platform, workflows, integrations, and customization capabilities.
• Learn internal tools, processes, data flow, and technical architecture.
• Shadow the Senior Solutions Engineer in ongoing projects to learn delivery standards and solutioning methodologies.

2. Support for Requirements Gathering & Solution Design

• Assist the SSE in capturing customer requirements for:
• Success-initiated customizations
• Support-initiated development needs
• Sales opportunities requiring technical evaluation
• Help translate business requirements into clear technical specifications.

3. Assist in Technical Analysis & Feasibility

• Support the SSE in evaluating custom development requests.
• Participate in drafting solution approaches, data mappings, and functional documentation.
• Conduct research and preliminary investigations into feasibility questions.

4. Project Support & Coordination

• Provide support to the SSE in managing development tasks, clarifications, and communication with Engineering and Product teams.
• Track small tasks and enhancements that fall under solutions engineering.
• Support QA, UAT, and validation efforts for custom work.

5. Continuous Improvement

• Identify opportunities to streamline processes, templates, and documentation.
• Keep up-to-date with product updates and new features.
• Contribute to internal knowledge bases as expertise grows.