At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.
Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together.
Why choose GIRO?
•Join a Quebec software company that is an international leader
•Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
•Stability based on long-lasting client relationships and our long-term vision
AN ENVIRONMENT FOR GROWTH
Here, we focus on an inclusive and positive environment.
We offer a range of benefits, including
•Flexible working hours, including remote work for a balanced life.
•Team activities and annual traditions that we take pride in
•Everyday support: Employee assistance program, telemedicine and mental health support.
•Training and professional development opportunities to grow, learn and discover your way forward.
On a day-to-day basis, you will play a key role in supporting our existing clients in the use of our software, while developing an in-depth understanding of how it works. You will work at the intersection of technology, quality, and client needs, directly contributing to the reliability of our solutions and to customer satisfaction.
This is an ideal role for someone who enjoys understanding software at a deep level, solving complex problems, and continuously learning.
Your responsibilities:
Provide support and guidance to our clients in the use of the software, including troubleshooting technical issues related to implementation and configuration
Configure the software based on clients’ specific needs
Participate in quality assurance activities, including validating fixes and configurations
Contribute to technical documentation (processes, configurations, best practices)
Develop a deep understanding of the software, its features, and its use cases
Solid understanding of fundamental computer science concepts (e.g., algorithms, data structures), useful for analyzing software behavior and diagnosing complex issues
0 to 3 years of experience
Ability to analyze user needs and translate them into concrete solutions
Strong ability to solve complex technical problems
Comfort with technical investigation and troubleshooting
Excellent communication skills—clear, structured, and pedagogical
Natural curiosity and a strong desire to continuously learn
Experience in a similar role
Experience with or a demonstrated interest in APIs, used in software implementation and integration projects
Experience with object-oriented programming (OOP)
Knowledge of or interest in operations research
Apply today and connect with our Talent Acquisition team. We look forward to meeting you!
In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed-term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures.
Employment Conditions
Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date.
The masculine form is used solely to simplify the text.
GIRO Inc. is a leading maker of optimization software for the public transport and postal industries. Launched in 1979 as an offshoot from a university project in operations research, the company now employs more than 600+ skilled and expert staff and its specialized software solutions enjoy a worldwide reputation.
Whether for planning, scheduling, or operations management, we provide our clients with software and services that help them increase their efficiency while offering better service to their customers.
Our team is inspired by global best practices and we assign no less than 30% of our resources to R&D. We co-innovate with our clients and build long-term relationships.
Our main products, HASTUS for public transport and GeoRoute for postal services, are used every day by major organizations in more than 29 countries, in cities from Los Angeles to Sydney, via New York, Paris and Singapore.
