Job Description

Junior Social Client Solutions Manager

Location: London

Reports to: Local Social CSM Lead

Team Structure: Part of the Client Solutions team, supporting Social CSMs and Senior CSMs in social campaign strategies, execution, analyses, and client success.

Who We Are

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

This role is ideal for a digital marketing enthusiast with a foundational background in paid social advertising who is eager to grow into a strategic account management professional.

As a Junior Social Client Solutions Manager, you will play a pivotal role in supporting the management of client relationships for our social media offerings. You will work closely with Senior CSMs and the Programmatic and Data Solutions team to ensure smooth social campaign launches, proactive optimizations, and successful delivery. This role balances day-to-day campaign execution with client-facing support, offering a fantastic career-building opportunity to master social media advertising, account health, and client solutions.

Key Responsibilities

Campaign Strategy & Execution

• Setup & Launch: Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs.
• Monitoring & Pacing: Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI.
• Troubleshooting: Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes.

Client Portfolio Support & Collaboration

• Account Support: Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction.
• Strategic Collateral: Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews.
• Internal Alignment: Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment.
• Query Resolution: Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact.

Data Analysis & Reporting

• Post-Campaign Insights: Generate detailed post-campaign reports summarizing performance, analyzing key metrics, and delivering data-driven insights and recommendations to clients.
• Documentation: Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements.

Social Media Expertise & Professional Growth

• Platform Proficiency: Master internal tools, CRM systems (Salesforce), and major social media advertising platforms.
• Trend Awareness: Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives.

Requirements & Qualifications

What You Bring:

• Experience: 1–2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform.
• Platform Knowledge: Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization.
• Analytical Skills: Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualization) with an ability to interpret campaign data.
• Soft Skills: Exceptional organizational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Communication: Excellent written and verbal communication skills for both internal teamwork and client-facing updates.
• Pluses: Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous.

Benefits:

• 💰 Competitive salary + bonus scheme
• 🌴 30 days holiday
• ✈️ Work abroad from any of our EMEA locations (travel covered in line with company policy)
• 💻 Brand new MacBook + 📱 iPhone
• 📞 Company-paid phone contract
• 🚲 Cycle to Work / Bike Scheme
• ☀️❄️ Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
• 🩺 Healthcare coverage
• 🌍 An international, fast-growing company with global career opportunities