Job Description

Junior Service Desk Specialist

Want to start your career in IT? Training, ongoing support and an opportunity to join a leading investment bank! (And don't worry, there's no training bond. No exit fees, no hidden catches.)

Are you a STEM graduate with a passion for technology, problem-solving and helping others? Join mthree's Junior Service Desk Specialist Program and develop the technical and professional skills needed to launch your career in IT.

Our specialist training programme is designed to prepare you for a role supporting enterprise technology environments, where you'll become the first point of contact for users requiring technical assistance.

Upon successful completion of training, you'll have the opportunity to work with one of our leading global clients in the investment banking space as a full-time Junior Service Desk Specialist.

What You'll Be Doing

• Providing first-line technical support via phone, email and chat.
• Acting as the first point of contact for IT incidents and service requests.
• Troubleshooting hardware, software, application and access-related issues.
• Logging, tracking and updating support tickets accurately.
• Investigating technical issues and identifying solutions.
• Escalating complex incidents to specialist teams when required.
• Maintaining accurate documentation and support records.
• Delivering a high level of customer service and user support.
• Working collaboratively with technology teams to resolve issues.
• Identifying opportunities to improve processes and service delivery.

What We're Looking For

• A degree in a STEM-related subject.
• Strong communication and interpersonal skills.
• Fluent English.
• A passion for technology and problem-solving.
• A customer-focused mindset and positive attitude.
• Strong attention to detail and organisational skills.
• Ability to learn quickly and adapt in a fast-paced environment.
• A collaborative approach and willingness to work as part of a team.

Important: Working hours will be 1:30 PM - 10:00 PM (Monday-Friday).

What You'll Get

• In-depth interactive training designed and delivered by industry experts.
• Ongoing support, coaching and development throughout your placement.
• Exposure to enterprise technologies and global organisations.
• Social events and networking opportunities.
• Clear opportunities for career progression.
• Valuable hands-on experience in technology and IT support.

What You'll Learn During Training

Technical Skills

• Networking Fundamentals
• IT Service Management (ITIL)
• Windows Operating Systems
• Hardware Troubleshooting
• Active Directory & LDAP
• Microsoft 365 & SharePoint
• Linux Fundamentals
• SQL Fundamentals
• Security & Access Management

Professional Skills

• Business Communication
• Customer Service Excellence
• Time Management
• Stakeholder Management
• Team Collaboration
• Problem Solving

About mthree

At mthree, our values support Courageous Teammates, Needle Movers and Learning Champions, while prioritising the health and wellbeing of our employees.

We take great pride in celebrating the diversity of every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.

Eligibility

Applicants must be currently authorised to work in Hungary on a full-time basis. mthree cannot provide visa sponsorship for this opportunity.

Ready to launch your career in IT? Apply today.