D-ploy GmbH

Junior Service Desk Agent (Basel, Onsite, English, German)

D-ploy GmbH  •  Basel, CH (Onsite)  •  2 months ago
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Job Description

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.

We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!

Tasks and Responsibilities:

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • Act as a walk-in support point and deliver hands-on, immediate assistance to users
  • Documentation of end user issues in ITSM tool
  • Adherence to processes and knowledge documents
  • Ticket backlog management
  • Continuous service improvement activities – knowledge script creation, training document updates etc.
  • Close collaboration with Onsite IT technicians

Requirements

  • Ideally IT-educated (e.g., IT school, apprenticeship) or some hands-on experience
  • Language skills: fluent German and English, other languages are advantage
  • Strong problem solving/analytical abilities
  • Good communication skills
  • Attention to detail and ability to multi-task
  • Ability to work independently and effectively
  • Readiness to follow direction and best practices
  • Planning and organizing skills
  • Team player and supportive personality
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of tasks, responsibilities, and projects
  • Gift vouchers (birthday, wedding, newborn surprises)
  • "Fishing for Friends" – our employee referral program
  • Development opportunities and career advancement
  • Friendly and international work environment
  • Company-sponsored events
  • Competitive salary and benefits package

Is IT in your DNA?

D-ploy GmbH

About D-ploy GmbH

D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.

Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.

Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.

Company Profile

Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.

Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.

We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Kaiseraugst, CH
Year Founded
2003
Website
d-ploy.ch
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