Job Description

This is fix term position 24 month for maternity leave coverage. As a Junior Service Center Specialist you will be responsible to answer customer calls, and field engineers coordination.Opis stanowiska

Key Responsibilities Include:

• Take incoming customer calls and log the problem in the appropriate tool.

• Identify our contractual commitments and ensure accurate use of remote support.

• Coordinate job of engineers team, assign them to job according to their skills,

• Take incoming calls from engineers related to dispatching.

• Enter all comments and agree on an action plan.

• Escalate issues to Team Leader if required

Qualifications / Requirements:

• Experience in a Customer service role.

• Excellent communication skills, both written and spoken

• Organizational and customer service focused skills

• Ability to work independently, but also enjoy being a member of a team

• Ability to handle shifting priorities and workflow with enthusiasm, all while still meeting critical deadlines

• Polish native speaker with good english skills both written and spoken

• Ability to work on computers and being comfortable learning and using different systems

• Effective time management and organizational skills; able to balance multiple priorities.

• Skills to work under time pressure.

Desired Characteristics:

• Ability to Work independently with minimum direction.

• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.

• Ability to quickly identify and prioritize issues, create solutions and meet deadlines.

Pay Range

For Poland based positions, Annual Salary Range:96.000,00PLN-132.000,00PLN

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g., flexible working, leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Additional Information

Relocation Assistance Provided: No