Junior Service Advisor
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BMW Markham, Markham, ON L3R 5M2
At BMW Markham,we'rea passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Junior Service Advisor Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,it’syour chance to work for a Fortune 500 company and grow with us!
If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Junior Service Advisor and become an essential part of our team
Duties and Responsibilities
Assistsall customers (in-person and over the phone) with service requirements ensuringoptimumcustomer service
Responds to customer’s inquiries ina timelyandaccuratemanner according to the policy of the dealership
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
Creates/opens work orders for new customers and service; closes orders as appropriate
Invoices work orders andacceptspayments from customers;submitsreports and receipts to accounting
Provides quotes or estimates to customersregardingservice needed
Advisescustomers ofcurrent statusof their vehicle as well as anyadditionalwork that may be required
Performs other duties as required by the Service Manager to ensure the successful operation of the dealership
Skills and Qualifications
Experience in automotive field
1-2 years of experience as Service Advisor is an asset
CDK experience
Aptitude for numbers
Valid Driver’s License and a clean driver’s abstract
The Rewards:
Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package Base salary starts at $24,000 and earnings can range $24,000-$65,000 (base salary + performance-based bonuses)
Health Benefits – full-time employees have access to health, dental, long-termdisabilityand life insurance
Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and theU.S.
Stock Purchase Program - employees canpurchasethe Lithia & Driveway stock (NYSE: LAD) at a discount
Vacancy: This is an existing vacancy
We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.
Hans J. Pfaff started the company in 1964 out of a desire to provide the best customer service experience in the industry. He set the bar extremely high and today, we continue to strive for that bar each and every day, through every customer interaction.
Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible– with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.
