Your Role as Junior SAP SuccessFactors Support Consultant:
As Junior SAP SuccessFactors Support Consultant, you will build up the main support for Porsche Holdings future global HR IT platform “HelloSuccess” in 29 countries. With your fundamental understanding of processes and systems, particularly in SAP SuccessFactors, you will use your expertise to support more than 35,000 employees, managers, and local HR departments worldwide.
What will you do:
Expert for HR modules within SuccessFactors (EC; REC; ONB; PMGM, SPCDP and LMS)
First point of contact for HR and IT Country Leaders in 29 countries
Detailed Error Analysis and Troubleshooting: Handling and resolving tickets for issue resolution in HelloSuccess (Ticket processing)
Creation of Support Tickets and forwarding unsolvable issues to higher support levels
Continuous development of processes and ensuring process documentation (e.g., FAQs, workbooks)
What makes you fit:
Knowledge about SuccessFactors (1 year of experience)
Comfortable user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word and Excel
Passionate about delivering a great customer experience in service delivery
Able to perform in a geographically dispersed international team
Fluency in English is required; fluency in Portuguese, German and Spanish is a plus
Able to deliver high degree of customer satisfaction
Focus on establishing great working relations with the other members of the team
Valid Work Permit for Portugal
What we offer:
Flexible working hours & hybrid work model
Health & Life insurance
Transportation from Lisbon and Free parking
Free access to company Gym
Daily meal allowance and canteen
Gross annual salary: EUR 16.800 – EUR 19.200
Got the Drive?
The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.
Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.
Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility
Imprint & Legal: http://vw.de/legal-notice
DAT: http://vw.de/dat
