Job Description

As a SaaS Engineer, you'll play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You'll be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and the development of new features.

Your key responsibilities will be:

1. Technical SaaS Support:

• Handle first-level requests from the biggest Renewable Energy Actors, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary.
• Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
• Understand clients' needs and translate these into appropriate technical solutions.
• Support clients in maximizing their usage of SynaptiQ.

2. Contribute to further Product enhancement:

• Provide input/ideas for the development and maintenance of the SynaptiQ platform.
• Implement new features and improvements under the supervision of Senior SaaS Engineers.
• Carry out testing of new features and updates, identifying bugs, assist in their resolution and ensuring the platform's stable operation.
• Adhere to quality standards to ensure the software meets both technical and customer needs.

3. Issue resolution:

• Collaborate with Development teams to diagnose and resolve Second and Third-Level issues.
• Act as the main point of contact for clients, ensuring effective communication and delivering the best possible solutions.
• Focus on improving internal processes and updating documentation to facilitate the seamless handover of complex issues from Second and Third-Level support to the First-Level team, enhancing efficiency and service quality.

4. Process Improvement:

Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions.

5. Continuous Learning:

• Keep abreast of the latest developments in SaaS technologies and platforms and the new market requirements regarding renewable energy.
• Continually improve your knowledge and skills to contribute more effectively to the team

As a part of our team, you'll have the opportunity to grow into various roles based on your interest and performance and be involved in various projects. You may choose to expand your career into a deeper technical role as a Senior SaaS Engineer or pursue a career path in presales, onboarding, sales or even consultancy.

Requirements

To successfully fill this role, we are looking for someone with:

• An Engineering degree (in renewable energy, mechanical, electrical engineering or related field).
• 0-3 years of experience.
• Full proficiency in English
• Strong analytical skills to analyse data flows through FTP, API or SQL Data collectors, UI dashboards etc.
• Excellent communication skills and a proactive attitude.
• Interested in Customer Service, with a curious mindset, always looking for ways to improve processes and tooling.
• Interest in SaaS products and ready to deep dive into it.
• Experience with object-based programming programming languages (Javascript, Python, VBA).
• Experience with MySQL or other relational database management system.

Bonus points for:

• Knowledge of French and/or Dutch.
• Previous experience within the renewable energy sector.
• Knowledge of databases and operating systems.
• Reporting skills (e.g. PowerBI).

Benefits

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

• Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (9 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
• Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
• Flexibility in our open-minded company.
• Trainings
• Home working (2 days per week)
• An international environment: projects in over 100 countries worldwide, colleagues of 20+ nationalities.

>> Check-out what Simon has to say about what it means to work as a SaaS Engineer at 3E: Working as a SaaS Engineer at 3E