Job Description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role Purpose:

This role is part of the Chief Control Office (CCO) within CIB COO. The Chief Control Office is part of the 1st Line of Defense. It oversees the holistic end-to-end health of the control environment; provides a forward-looking view on risk and controls; drives effective design and implementation of controls; and monitors, advises and challenges control owners on how they are managing their risk. It seeks to apply innovative and forward-thinking solutions to risk management in the first line, helping control owners to proactively manage their risks.

This role is within the Screening CCO team and is focused around supporting multiple regions / markets. This also includes governance and oversight on the GSCs supporting these markets. Screening Utility Operations supports both Transaction Screening and Name Screening inclusive of Negative News Screening and Real Time Screening activities.

This role is based out of GSC Mexico and will provide support to both GSCs and Onshore including US. This role will report functionally into the Screening CCO Lead based in GSC Hyderabad and entity to the GPSO CCO lead in GSC Mexico.

The core focus of the role is:

• Supporting, advising and challenging Screening Operations management to ensure that their risks are understood and well controlled. The role includes analyzing the performance of the control environment, performing end to end reviews, deep dive thematic reviews to identify weaknesses and designing new or modified controls to remediate these weaknesses.
• Supporting the Screening Utility CCO lead and the team to deliver the required support to Operations management. Shoulder additional responsibilities beyond the region and support the team into becoming a much stronger team by sharing best practices, mentoring and coaching new staff etc.

In addition to this, the role will support the evolution of the capability and toolset of the Chief Control Office (e.g. develop more insightful forward-looking measures) and support the transformation of Screening Operations through active engagement with Transformation team on automation projects and implementing cost effective controls to mitigate risk etc.

Principal Activities:

Drive effective design of material operational controls by

• Working with the businesses (IWPB and CIB ) and Operations to review and critique front-to-back processes and controls
• Ensuring risk and control standards (including the CCO Control Design Principles) are incorporated in the design of new processes

Drive effective design, analysis and remediation of control measures by :-

• Monitoring and analysing control measures to form opinions on the control environment
• Ensuring effective and efficient balance of control effectiveness measures (including Risk & Control Assessments, Key Risk Indicators, test approaches, reviews, audits and judgment based attestations)
• Analysing root cause of incidents and errors

  Identify thematic and systemic issues in the control environment by:-

  Performing risk assessment deep dives initiated by trigger events such as
  • internal and external incidents

  Identify emerging risks and potential operational incidents by:-

  • Developing indicators that, for instance, predict the impact of known risk triggers

  • Applying knowledge of control failings in other operational processes, locations etc in identifying similar control weaknesses across other locations.

• Ensure that Screening Operations has a robust control environment and a strong risk culture through:

  • Ensuring Control Owners within Operations fully understand their responsibilities and are motivated and focussed on executing these responsibilities on a daily basis.
  • Working with Control Owners to ensure compliance with the risk policies and control standards.

  Apply and critique the definition and application of policies, control standards and procedures by:

  • Working with all lines of defence to influence the definition of group policies and control standards
  • Ensuring the control framework enforces policy standards
  • Continually assess the risks related to the Business Service, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organization change and the impact of new technology.
  • Consistently display positive leadership behaviours related to the management and mitigation of risk, including notification and escalation of any concerns and ensuring timely action in relation to points raised by audit and external regulators.
  • Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.

1. Essential Requirements

Knowledge

• Clear understanding of operational risk and how it is managed
• Knowledge of large scale business processes and the risks inherent in these processes

Capabilities

• Intellectually curious and inquisitive
• Able to analyse and interpret complex and varied information to generate insight – and then use this insight to develop concise and actionable conclusions and recommendations.
• Able to develop creative solutions to difficult problems
• Able to pro-actively identify and resolve issues with minimal supervision
• Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management.
• Strong written and verbal communication skills: ability to present complex issues simply and concisely,
• Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones.
• Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment
• Able to influence others; able to build and led build transient informal teams to solve specific issues

2. Desired Requirements

Knowledge

• Detailed understanding of Screening Operations or any risk function and the regulatory environment in which it operates.
• Knowledge of commercial banking products and services; knowledge of investment banking products and services
• Understanding of risk/control frameworks and risk polices
• Knowledge of best practice in risk management
• Educated to degree level (or equivalent)

Experience

• Operating effectively in a complex, global organization
• Experience of managing operational risk
• Experience of designing and implementing process controls

Capabilities

• Process design and/or process reengineering skills

Expertise in risk and control reporting – especially in defining and measuring leading risk indicators

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***