Job Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Junior Rental Advisor to join our team in Rome.

The Role

As an Automotive Rental Advisor, you will be involved in a B2B activity where, in accordance with the customer’s directives and tools, you will arrange replacement vehicle services for short-term purposes. You will ensure a high level of service to the drivers who have signed a rental agreement with our Customer by identify the feasibility of providing replacements for each request and prioritize customer’s satisfaction.

• Manage client requests for replacement and pre-assigned vehicles;
• Process and resolute cases reported by other departments on specific needs and disservices;
• Ensure the correct execution for provision of replacement vehicles through given directives;
• Communicate directly with the project coordinator on the ongoing activities.
• Relate with strategic partners such as rent a car supplier and our customer network
  

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop and phone
• Lunch voucher
  
  

Working pattern:

• 40 hours per week
• Rome - hybrid

Qualifications

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Rental Advisor has excellent communication skills as well as:

• Bachelor's degree in economics or similar;
• 1 year of experience in the Automotive sector in other roles is a nice to have
• High level of computer literacy;
• Adaptability and Flexibility;
• Good planning and organizing skills;
• Ability to work in team;
• Problem solving skills;
• Ability to take initiative;
• Languages: Italian, English
  
  

If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.