
The Junior Quality Assurance Engineer is expected to deliver high quality product testing and comprehensive
support Workforce Optimizer Products. This position requires strong written and verbal communication
skills. JIRA case notes must be kept up to date and accurately recorded: a defined problem statement,
troubleshooting efforts, results and next steps with time-frames to be taken, along with actual time
worked.
He or she is expected to utilize outstanding customer service skills and techniques that promote
customer satisfaction and retention. This position requires that technical skills and domain expertise be
constantly updated to adhere to service level commitments, customer expectations, and the changing
technology landscape.

Workforce Optimizer develops, implements and support software solutions that allows enterprises to deploy and manage their workforce optimally. Unlike other approaches that rely on time-consuming manual processes or simplistic, rules-based software, Workforce Optimizer employs breakthrough AI and mathematical techniques that rapidly synthesize and process complex workforce factors to predict labour demand, automatically create optimized schedules, and dynamically redeploys the workforce in real-time based on unplanned events.