Job Description

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

SHIFT: 1p - 9p CST, Tues - Sat

Are you ready to play a critical role in ensuring seamless IT operations for mission-driven services? As a Junior PSOC Administrator, you’ll be at the heart of 24/7 monitoring services, ensuring the health of IT systems that support critical mission operations. This is your chance to join a team that values proactive solutions and fast response times to make a real impact.

If you're someone who enjoys a dynamic work environment, loves working with technology, and is committed to making an impact, we’d love to hear from you! Join our team and help us keep mission-critical systems running smoothly around the clock.

What You’ll Be Doing:

• Monitor the status of operational systems and services to ensure everything runs smoothly.
• Use approved tools to keep an eye out for critical server error notifications and resolve issues promptly.
• Collaborate with on-site O&S support teams to troubleshoot and resolve issues efficiently.
• Provide top-notch support by answering phone calls for production systems and resolving issues during the initial call.
• Deliver timely updates to ESC personnel in preparation for briefings.
• Participate in Service Restoration meetings and contribute to the resolution process.
• Take on additional tasks as assigned to support team and mission goals.

What We’re Looking For:

• A Bachelor’s Degree and 2+ years of relevant experience, or
• An Associate’s Degree and 4+ years of relevant experience, or
• A High School diploma/GED with 6+ years of relevant experience.
• Hands-on experience with ServiceNow.
• A background in the Intelligence Community is a plus!
• DoD 8140 (formerly 8570.01-M), IAT Level I certification (within 6 months of hire).
• TS/SCI Clearance with the ability to obtain a CI Polygraph
• SHIFT: 1p - 9p CST, Tues - Sat

Key Skills and Qualities:

• Flexibility to work day or night shifts (8-hour shifts) and be a floater on the team.
• Ability to work independently while thriving in a team environment.
• Strong multitasking abilities to manage multiple tasks and deadlines in a fast-paced environment.
• Exceptional communication and collaboration skills to work with internal and external teams.
• A friendly, helpful attitude with great interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, and other applications).
• Ability to provide technical assistance and support over the phone with the ability to assist end-users with common technical issues.
• Great phone skills and the ability to provide technical support with a professional demeanor.
• Strong problem-solving skills with the ability to think creatively and solve issues on the fly.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $70-75k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.