Job Description

As a Junior Project Manager (Key Account Track), you will own the end-to-end delivery of a portfolio of key merchant clients across multiple solutions (e.g. POS, CRM, Website, Digital Marketing).

This role focuses on project management, client relationship ownership, and process coordination. You will be responsible for ensuring smooth project execution, maintaining clear communication with clients, and supporting consistent delivery across all engagements.

Working closely with cross-functional teams, you will take ownership of your assigned client portfolio — driving delivery, maintaining accountability, and ensuring a high standard of client experience.

Core Ownership Areas

1. Key Account Delivery & Project Operations

• Own end-to-end delivery for assigned key accounts, from onboarding to go-live and post-launch handover
• Manage project timelines, deliverables, risks, and dependencies across multiple solutions
• Track project progress and proactively highlight risks or delays
• Ensure smooth coordination across internal teams (sales, product, marketing, technical)
  

2. Client Relationship Management

• Serve as the primary point of contact for key clients, managing expectations and escalations
• Maintain regular communication with clients to ensure alignment on progress and priorities
• Build strong, trust-based relationships with client stakeholders
• Ensure a smooth and consistent client experience throughout the project lifecycle
  

3. Delivery Support & Coordination

• Review client onboarding progress and follow up on outstanding items required for delivery
• Coordinate internal teams to ensure all deliverables are aligned and completed on time
• Assist in preparing proposals, documentation, and follow-up actions where required
• Support issue resolution by coordinating between clients and internal teams

4. Process Governance & Internal Coordination

• Follow and contribute to key account management workflows (handover, tracking, escalation, reporting)
• Maintain structured tracking of projects, tasks, and client status
• Support standardisation of reporting and documentation practices
• Assist in monitoring Service Level Agreements (SLAs) and response timelines

Key Responsibilities

• Manage day-to-day project coordination, including scheduling, follow-ups, and stakeholder communication
• Track project progress and ensure timely delivery of agreed milestones
• Maintain clear documentation of project scope, deliverables, and updates
• Prepare client-facing updates and progress reports
• Handle client inquiries, issues, and escalations in a timely and professional manner
• Coordinate internal teams to ensure alignment on timelines and responsibilities

Requirements

1. Project & Client Management

• Basic project management skills with the ability to manage multiple tasks and timelines
• Good client-facing communication and stakeholder management skills
• Ability to organise requirements into clear plans and tasks
• Strong sense of ownership and accountability
  

2. Communication & Coordination

• Strong written and verbal communication skills
• Ability to work cross-functionally and manage multiple stakeholders
• Proficiency in spoken and written English and Mandarin
  

3. Basic Analytical & Tools

• Good attention to detail and ability to track project progress effectively
• Proficiency in Excel / Google Sheets and PowerPoint / Slides
• Familiarity with project management tools (e.g. Notion, Jira, Asana) is a plus
  

Preferred Background

• Bachelor’s degree in Business, Information Systems, or a related field
• 1–2 years of relevant experience in project management, account management, or client-facing roles
• Experience working with SMEs or handling multiple projects is advantageous
• Familiarity with POS systems, CRM platforms, or digital solutions is a plus
• Experience in FinTech or SaaS environments is an added advantage
• Ability to communicate and explain basic technical concepts to non-technical clients