Job Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

As a Junior Project Manager (Commercial Track) on the EPOS Rewards team, you will hold genuine process ownership across four domains: project management operations, strategic partnerships, commercialisation, and service delivery governance — all while managing your own portfolio of merchant clients end-to-end.

This is a role with real scope. You will own how the team runs its project management processes, govern relationships with key platform partners, develop retainer models that contribute directly to revenue targets, and design the service tiering frameworks that will underpin future commercial offerings. You will work directly alongside a hands-on team lead in a team that has deliberately distributed ownership to its senior members — you are expected to lead your domains, not just execute within them.

1) Project Management Process Ownership & Client Delivery

• Drive continuous improvement and maintain visibility as the co-owner of the project management framework for the EPOS Rewards team — defining how cases are assigned, tracked, escalated, handed over and identified for strategic collaboration and upsell opportunities across the merchant lifecycle
• Manage your own portfolio of merchant clients end-to-end, from initial scoping through to go-live and post-launch handover
• Implement and track merchant satisfaction mechanisms to continuously improve the onboarding and delivery experience
• Liaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables

2) Strategic Partnerships

• Manage governance and commercial relationships with key partners
• Conduct regular business reviews with partners; track joint KPIs and maintain formalised action follow-through
• Build and manage a centralised escalation tracker for partner-related issues; ensure timely resolution across all channels
• Identify new partnership opportunities that complement and expand the EPOS Rewards ecosystem

3) Commercialisation & Revenue Expansion

• Identify and validate new revenue streams based on merchant usage patterns, onboarding trends, and campaign performance insights
• Develop retainer and managed service proposal frameworks — structuring pricing, scope, and value propositions for ongoing merchant engagements
• Pilot and iterate on new commercial models with selected merchants, gathering structured feedback to refine offerings
• Collaborate with internal teams to translate product capabilities into commercially positioned offerings for merchants and partners

4) Service Delivery Governance & Train-the-Trainer

• Design and own the team's support ticket tracking and service tiering framework — defining response standards and escalation paths across service levels, with an eye towards differentiating and monetising service offerings over time
• Manage Service Level Agreements (SLAs) for merchant and partner engagements
• Own the Train-the-Trainer programme for the team — designing and maintaining onboarding pathways for new hires, and ensuring the team is kept current on EPOS' latest product capabilities and solution updates impacting implementations

Requirements

Project & Client Management (Important)

• Excellent end-to-end project management skills; able to own and improve team-wide PM processes, not just personal delivery
• Strong client-facing communication — confident managing expectations and escalations directly with SME business owners
• Strong ability to structure ambiguous business problems into clear proposals, frameworks, and processes
• Proficiency in Excel / Google Sheets and PowerPoint / Slides for proposals, reporting, and stakeholder presentations
• Proficient in spoken and written English and Mandarin — required to support both English and Mandarin-speaking merchant clients and partners

Commercial & Analytical

• Strong aptitude for partnership governance and B2B commercial structuring
• Familiarity with retainer, subscription, or managed service commercial models is advantageous
• Familiarity with SLA frameworks and service tiering design
• Comfortable working with project tracking tools (Teambition, Notion, Yuque or similar)
• Knack for data-driven commercial decision-making and advising merchants on how to differentiate their businesses and build a loyal and highly-engaged membership base - diving even to product-level analysis to bring remarketing promotions to live!

Preferred Background

• Bachelor's graduates with a strong commercial or consulting track record will be considered; work experience of at least 3 years preferred
• Prior experience in partnerships, consulting, managed services, or B2B account management is a strong plus
• Familiarity with digital advertising, CRM platforms, loyalty solutions, the Meta Business Suite or WhatsApp Business Platform is advantageous
• Data fluency and mastery of analytical tools preferred
• Ability to distil technical concepts for non-technical audiences; technology background is a plus