Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Making a difference in people's lives through the design and implementation of leading network technologies is at the core of Ciena’s mission. The Associate Services Project Manager contributes to the successful delivery of customer services projects that help achieve business outcomes while meeting quality, schedule, and financial objectives. This role operates under the guidance of a Ciena Senior Project Manager within a collaborative, inclusive, and customer-focused environment.

How you will make an impact:

• Lead project implementation activities within customer networks.
• Ensure project scope, schedules, deliverables, quality objectives, and service margin targets are achieved.
• Analyse project proposals to determine timelines, funding limitations, and execution approaches.
• Identify, schedule, and track deliverables, milestones, tasks, and project communications.
• Document and communicate project status, risks, obstacles, and resolutions to management.
• Perform risk assessments and implement mitigation plans.
• Coordinate with Customer Operations, Sales, Bid Management, Service Delivery, Finance, and other stakeholders to achieve project and financial objectives.

The must haves:

• Education: Bachelor’s degree in Engineering or related field.
• Experience: Up to 12 months related project management work experience strongly preferred.
• Application of critical thinking and analysis to evaluate multidimensional problems and generate solutions.
• Application of judgment and decision-making across multiple alternatives.
• Ability to plan, schedule, and coordinate project activities.
• Ability to work collaboratively within a matrix organization involving multiple stakeholders.
• Utilization of Microsoft Project and Salesforce project management tools.

Nice to haves:

• Certifications: PRINCE2 or PMP certification preferred.
• Experience: Experience working in a matrix organization and demonstrating influencing and collaboration across multiple teams.
• Application of technology, services, and business concepts in a project environment.
• Business judgment applied to complex business issues.
• Results-oriented, collaborative, and accountable approach to work.
• Effective verbal and written communication skills.
• Customer-first mindset with focus on relationship building, velocity, business acumen, and influencing others.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.