Job Description

As a (Junior) Project Manager at Smart Communications, you will play an important role in the Professional Services Department.

Combining your passion for project management, attention to detail and motivation to learn, you will be given the opportunity to support the management of projects with real-world results. As the Smart Communications customer base has some of the largest names in European finance, it can very well be that the results from your projects, will be seen the next time you interact with your financial institution.

You will join our international team of highly experienced developers, project managers, and consultants, with regular cross team collaborations and progressive management methodology to build customized software solutions for our clients based in the financial services sector.

You will not only have your own area of responsibility in mind but will also assess the overall situation at the customer's and identify further potential for Smart Communications.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com

Who are you?

We are hiring a (Junior) Project Manager to assist in the planning, management and delivery of software development and IT-related projects. As part of the Professional Services project team, you will support the integration and customization of our product suite to ensure that all of your customer’s desires are fulfilled.

In addition to your role in the project teams, you will play an important role in the international PMO team, ensuring that our Professional Services Department runs as smoothly as possible.

You are also passionate about technology and using technology to solve business problems and keeping up to date with the latest technologies, project management methods and trends.

To be a perfect candidate you are looking to progress in your professional project management career, leveraging all opportunities to shadow, support and contribute to the other project managers and teams.

You will use your leadership skills and knowledge of project management to support professional services teams using agile methods and the most effective and appropriate development tools and processes for the project.

Furthermore, as a (Junior) Project Manager, you will be responsible for PMO processes, support of the risk management process in the project, supporting the set-up and management of a projects, preparation of and participation in project meetings, tracking and generating reports on all stages of the project.

The responsibilities of the role include:

• Supporting in the management of complex consulting, transformation, and software implementation projects.
• Carrying out PMO processes and monthly financially orientated tasks.
• Supporting project teams, as well as collaboration in national and international teams.
• Coordination of processes and tasks in close cooperation with the project managers.
• Assumption of business orientated activities with appropriate aptitude.
• Contributing to the improvement of overall project standards and processes.
• (Perspective) take on more responsibility as a project manager with your own projects and team.

What we're looking for:
Must have skills/experience:

• Completed studies in (business) computer science, financial mathematics, or comparable education or apprenticeship.
• Minimum of 1, resp. 2 years of PMO / Project Management experience.
• Basic knowledge of technical concepts and design of IT applications.
• Some educational or professional experience in (Agile) project (Portfolio) management and project controlling, ideally also in project management methods.
• Willingness to take responsibility in the team and to contribute new ideas and improvements.
• Willingness to travel and very good spoken and written knowledge of German and English language.

Advantageous skills/experience:

• Computer proficiency.
• Experience in managing development teams within IT projects.
• Understanding for the relationship between business and information technology.
• Agile orientated Project Management.
• Experience in software development or integration.
• Foundation Certification in Agile project management (SCRUM, Kanban, Hybrid, etc.) or classic project management (PMI, Prince, IPMA, etc.) is desirable.

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, that show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What's the deal?

We will provide you with the tools, equipment, and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!

In addition to a friendly, flexible, and fun working environment, we provide a range of other benefits, including pension contribution and 25 days’ holiday allowance.

We have an office in Saarbrücken, Germany and our Technology Head Office is located in Elstree, UK.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status, or gender identity.