Job Description

Junior Project Delivery Manager

Department: Operations Office

Employment Type: Permanent - Full Time

Location: Taipei

Description

As a Junior Project Delivery Manager (PDM), you are responsible for the end‑to‑end operational execution of research projects across trackers and ad‑hoc qualitative and quantitative studies, both online and onsite.

You translate the SOW into a complete operational delivery plan, coordinate all day‑to‑day tasks, manage timelines and dependencies, oversee vendors and fieldwork, maintain business documentation, and ensure projects follow operational standards.

The PDM is the owner of “how-to” delivery, ensuring quality, feasibility, compliance, and smooth operational execution while partnering closely with Operations and Client Servicing Team.

Key Responsibilities

Project Execution & Delivery | Ad hoc & Tracker projects

• Own the end‑to‑end operational delivery of trackers and ad‑hoc QL/QN projects (online & onsite).
• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines.
• Manage the operational project timeline, ensuring daily coordination, follow‑ups, and alignment across all task owners.
• Oversee and support project buying, supplier coordination, recruitment, participant communication, incentives, rewards handling, and fieldwork execution, including (when required) facility or onsite coordination for QL.
• Coordinate participant and panelist support linked to delivery, including incoming inquiries, incentive questions, follow-up actions, and escalation of participant experience or rewarding issues through agreed support channels such as ticketing systems or approved social media channels.
• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation.
• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs.
• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics).
• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges.
• Monitor participant support themes and service quality indicators during fieldwork, identifying recurring issues or network service concerns that may affect field continuity, participant experience, or incentive accuracy.
• Support the implementation of new tools, platforms, processes, and operational enhancements.

Operational Health, Compliance & Documentation

• Maintain and update all business and operational documents, including:
• Statements of Orders (SO)
• Quotes
• Project shells
• G&SR & receipts
• Pricing tables & timing plans
• Project trackers & status updates
• Ensure all projects follow defined operational standards, templates, and delivery guidelines.
• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned).
• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices.

Risk Management & Escalation

• Identify operational risks, blockers, scope gaps or feasibility concerns early.
• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope.
• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery.
• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership.

Skills, Knowledge & Expertise

• Bachelor’s degree (e.g. Psychology, Marketing, Languages, Social Sciences, or a related field).
• 1-2 years of experience in project management, project coordination, or research operations.
• Fresh graduates are welcomed to apply.
• Ability to understand research goals and business impact before execution.
• Strong communication and coordination skills across multiple stakeholders.
• Good judgment to anticipate potential risks or issues, and the confidence to raise them early and suggest practical mitigation ideas.
• Detail-oriented, reliable, and comfortable with both planning and hands-on execution.
• Able to manage multiple tasks, meet deadlines, and perform effectively in fast-paced or on-site research environments.

Success Measures / KPIs

• On‑time configuration and launch rate
• Ticket resolution speed and SLA adherence
• Community engagement and retention levels
• Fieldwork delivery completeness vs. target
• Accuracy of incentives and operational documentation
• Responsiveness and effectiveness in handling escalations