Job Description

To support our Production Support Team we are searching for a Junior Production Support Manager to be based in our Munich office.

WHAT YOU WILL DO

• Production Support & Error Monitoring: You identify, investigate, and troubleshoot day-to-day platform errors, ensuring fast resolution and minimal business impact.
• Order Management Operations: You support core order management operations and monitor daily order flow issues, ensuring smooth processing between the e-commerce platform and the ERP system.
• Incident Management: You coordinate real-time incident responses by escalating critical platform issues, driving clear communication on business impact and estimated resolution times, and maintaining post-mortem documentation for continuous improvement.
• CMS & Content Maintenance: You maintain operational site content within the CMS (e.g. size guides, policy pages, shipping info, checkout tooltips), ensuring accuracy across transactional customer touchpoints.
• Cross-Functional Collaboration: You work closely with Engineering, Product, and Business teams to document issues, clarify requirements, and keep stakeholders aligned.
• QA & UAT Coordination: You support test planning and execution for the release of new features, tracking bugs and coordinating fixes with engineering teams.
• Documentation & Process: You maintain clear, up-to-date documentation of processes, issues, and resolutions to support knowledge sharing across teams.

WHO YOU ARE

• Experience: You have 1–2 years of experience in production support, digital operations, or QA, ideally within e-commerce or a fast-paced digital environment.
• Domain Knowledge: You have basic understanding of end-to-end e-commerce order lifecycles (payment authorization, fulfillment, inventory, and returns).
• Technical Skills: You are comfortable using ticketing and documentation tools (JIRA, Confluence), ERP systems (Business Central or similar), Content Management Systems (CMS), and Google Workspace; quick to master new technical tools.
• Problem-Solving: You are detail-oriented and methodical, able to find root causes rather than just symptoms, with strong judgment on when and how to escalate critical issues and keep stakeholders informed.
• Communication: You are a fluent English speaker with strong written and verbal skills, comfortable bridging communication between technical teams and business stakeholders.
• Mindset: You are organized, proactive, and calm under pressure, able to adapt to shifting priorities in a fast-changing environment.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid