Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.
We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products
Key Responsibilities:
Manage client onboarding and ensure smooth, effective use
Investigate and resolve first and second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D on system-level problems
Strong technological skills and the ability to quickly learn and work with software systems
Clear and professional communication skills
Strong customer orientation and service mindset
This is a full-time position, 9:00–18:00
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel
FinBot, part of Guideline Group, is driving Israel’s digital accounting revolution.
Combining advanced AI with human support, FinBot boosts efficiency by 2-3.5 times for accountants, tax consultants, and bookkeepers.
The platform offers a 97% accuracy rate in document processing, a branded app for every office, and dedicated implementation support—all in one place.
