Job Description

Position: Pre-Sales Specialist (f/m/x)

Location: Madrid, Spain

Market Focus: Swedish/ Norwegian-speaking customers

About Otovo

Otovo is an AI-Native home and business energy services company in Europe and the United States. We combine real-time equipment monitoring, rapid repairs, dependable power supply, and grid participation into a single, seamless service–delivering maximum service at a minimal cost. Endurance, Otovo's industry-leading AI platform, continually monitors installed equipment in homes and businesses, optimizes the entire service process from problem detection to resolution, and coordinates repairs around the clock. "Your Power, Backed by Ours." Otovo is listed on the Euronext Oslo Stock Exchange under the ticker OTOVO. Visit us at otovo.ai

As a (Junior) Pre-Sales Specialist, you are the first point of contact for Otovo customers, guiding them through the first stage of their journey with us. You manage incoming leads, book appointments, support customers with documentation, and ensure smooth coordination between Sales, Service, and Operations teams, always delivering a professional, efficient, and customer-focused experience.

Key Responsibilities

• Manage customer inquiries quickly and professionally across different channels

• Present Otovo’s value proposition and book the most suitable service based on customer needs

• Handle a high volume of inbound and outbound calls

• Qualify customers according to Otovo’s internal criteria and processes

• Support customers throughout the early stages of their journey with Otovo

• Act as a link between customers and internal teams to ensure a smooth customer experience

• Maintain accurate customer information and follow structured workflows and CRM processes

Requirements

• Fluency in Swedish/ Norwegian at C1 level or higher; English proficiency required

• Strong communication skills with a customer-focused mindset

• Organized, proactive, and comfortable working in a fast-paced environment

• Ability to follow structured processes while adapting to changes and new priorities

• Comfortable using CRM systems and standard office software

We Offer

• Corporate benefits, restaurant and transportation benefits

• Private healthcare

• Language classes

• Hybrid work model

• Up to 4 weeks remote work per year

• Free fruit and beverages at the office

• Opportunities to grow in an international, fast-growing company

Requirements