1. Payment Operations (≈40%)

• Provide first-line support for payment-related incidents (Salesforce, Carta, Apata, etc.)
• Monitor payment flows, incidents, and alerts, ensuring timely follow-up and resolution
• Track and escalate issues to second-line teams where required
• Support operational follow-up of payment platforms (bug tracking, improvements, QBRs)
• Prepare and maintain reporting (e.g. Apple Pay performance)
• Support Purchase Order (PO) processing and invoice verification
• Contribute to payment-related projects and initiatives in Belgium
  

2. Product & Delivery Support (≈25%)

• Support the collection and structuring of business and operational needs
• Assist in drafting user stories and functional documentation
• Participate in testing activities (UAT, defect tracking, follow-up)
• Contribute to Agile ceremonies (backlog refinement, sprint follow-up)
• Support coordination between business, operations, and IT teams
  

3. Merchant Operations (≈20%)

• Monitor and analyse transaction discrepancies (e.g. unmatched transactions)
• Support the resolution of merchant-related operational issues
• Contribute to improving merchant tools and operational processes
  

4. Data & Reporting (≈15%)

• Act as point of contact with Data teams for dashboards and reporting needs
• Support the creation and enhancement of operational dashboards
• Translate business needs into structured reporting requirements
  

Your a match...

Experience

• 0–2 years of experience in operations, payments, data, or consulting
• Strong interest in payments, fintech, or digital products

Skills

• Analytical mindset with strong problem-solving abilities
• Structured, detail-oriented, and proactive
• Ability to manage multiple topics in parallel
• Strong communication and stakeholder management skills

Technical Skills

• Good knowledge of Excel (data analysis, reporting)
• Familiarity with Agile environments (Jira, user stories) is a plus
• Experience with operational or ticketing tools is a plus

Languages

• Fluent in French and English
• Dutch is a strong asset

Success Factors

• Quickly understands payment flows and systems
• Takes ownership of operational topics and follow-up
• Communicates clearly and effectively with stakeholders
• Demonstrates curiosity and continuous learning mindset

What You Will Gain

• Strong exposure to payment ecosystems (wallets, processing, platforms)
• Hands-on operational experience combined with product and data insights
• Opportunity to grow into roles in Payment Operations, Product, or Data
• Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.