Job Description

Who We Are

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX, which forms the off-price segment of LuxExperience, is the leading destination for multi-brand off-season online luxury shopping. The NYSE listed group operates worldwide.

To support our Payment & Fraud team we are searching for a Specialist Payment & Fraud (f/m/d) to be based in our Munich office.

What You Will Do

• Fraud check of orders and handling of all customer-related payments/refunds

• Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests

• International fraud management: identification, analysis and assessment of suspicious fraud patterns

• Chargeback/dispute handling and documentation

• Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)

Who You Are

• Completed commercial education

• (First) experience in payment, fraud or e-commerce and ideally, experience in processes and handling of chargebacks and disputes

• Understanding of processes and interests regarding international payment methods

• Individual initiative and hands-on mindset

• Reliability and foresighted thinking

• Enjoying teamwork and willingness to take responsibility

• Conscientiousness in the handling of customer data

• Very good level of English (spoken and written)

• Profound knowledge of MS Office

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days

• Mobile office with u p to 20% of your total contracted hours (job and position permitting)

• 10 days/year of mobile office abroad in EU-countries (job and position permitting)

• Language courses

• Staff discount of up to 30%

• Company pension scheme

• Discounted membership for selected sports platforms & gyms

• Individual support on mental health & well-being (e.g. compatibility work and family life)

• Social Day

• Employee Share Purchase Plan

From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: Hybrid