Job Description

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Role: Junior Business Analyst - Payments & Cards, Business Change (Level 2)

Location/Office Policy: Central Park, Leopardstown/ Hybrid

This role is being offered on a permanent basis.

• • Do you enjoy analytical work and have an interest in becoming a Payments expert?
  • Are you interested in joining our Payments Change team to drive forward strategic and regulatory Payment initiatives?
  • Are you ready to work in a team of Payments experts, guiding and challenging the business to champion customer first payment solutions?

What is the Role:

This role offers a unique opportunity for someone who enjoys working at the intersection of business, technology and regulation in a fast-paced environment.

As a Junior Business analyst, you will be involved in ensuring that each change is aligned to AIB’s payment strategy and be involved in shaping digital solutions that yield real value for both customers and the bank. You will be expected to analyse complex issues, understand business challenges and drive ‘As Is’ and ‘To Be’ process design in order to deliver solutions that align to current and future business needs.

This is a collaborative role within the Payments Change team, offering exposure to design, test and implement solutions for domestic, cross border and international payments processing.

Key Accountabilities:

• Support the team with engagements with various internal and external business stakeholders to understand the impact of payments changes.
• Attend workshops on requirements elicitation from discovery phase right through development to implementation.
• Carry out assigned tasks to assist with the delivery of the change.
• Build and maintain strong working relationships with both technical and business colleagues.
• Support Business Acceptance Testing to ensure that all changes are delivered to the highest quality.

What You Will Bring:

• An individual who has obtained a recognised third level qualification.
• Self-starter with ability to work on own initiative and strong attention to detail.
• Excellent written and verbal communication skills and a willingness to learn and ask questions.
• A collaborative team player with a positive and engaged approach
• Business Analysis & Problem-solving skills.
• Ability to build productive working relationships with internal teams, management staff and external stakeholders.
• An understanding of and interest in new payment technologies and trends in the payments and channel space.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities:

• Ensures accountability: takes ownership of work, commitments and outputs, ensuring tasks are completed accurately, on time and in line with agreed expectations.
• Collaboration: Works effectively with colleagues and contributes positively to team outcomes
• Customer First: considers customer impact when escalating issues and supports solutions that minimise disruption to customer. Learns from customer pain points and feeds these into process or control improvements while operating within policy, risk and regulatory frameworks

Technical Capabilities:

• Change Management; plans, implements and manages changes and projects, guiding stakeholders through changes to ensure that organisational goals and success criteria are met
• Requirement Analysis Works with team members and stakeholders to understand the business needs, translating this into documented requirements to enable successful outcomes

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Megan Gordon, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Closing Date: 1st June 2026