Job Description

Junior Operations Analyst - Pune

Johnson Controls helps create smart, healthy and sustainable buildings, and the teams behind our operations play an important role in keeping work moving reliably. In this role, you will support day-to-day operational processes with a focus on accuracy, responsiveness, and continuous improvement.

Join a collaborative environment where your analysis, coordination, and follow-through help deliver better outcomes for customers and internal teams.

This Pune-based role is suited for an early-career analyst with 2-4 years of experience who can support operational workflows, track data and issues, and work closely with cross-functional teams. You will help ensure that processes are executed consistently, exceptions are resolved quickly, and reporting is accurate and useful.

Key Responsibilities

• Support daily operational processes and help keep work moving efficiently across teams.
• Analyze operational data, identify trends, and prepare reports or summaries for stakeholders.
• Track requests, issues, and exceptions through to resolution with clear follow-up.
• Assist with testing, validation, and implementation of process or system changes.
• Maintain accurate documentation, records, and handover notes.
• Coordinate with internal teams to resolve process gaps and improve turnaround time.
• Contribute to routine reviews, dashboards, and performance tracking activities.
• Support continuous improvement efforts by highlighting recurring issues and proposing practical fixes.

How You Will Do It

• Own assigned tasks with accountability, follow established controls, and protect data integrity in every step of the process.
• Stay close to the work, understand the root cause of issues, and remove blockers quickly for internal customers.
• Use clear documentation, careful testing, and disciplined follow-through to reduce rework and improve consistency.
• Work collaboratively across teams, share information openly, and contribute with trust and a problem-solving mindset.
• Look for small improvements every day so the team can deliver faster, cleaner, and more reliable outcomes.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Information Technology, Computer Science, or a related field.
• 2-4 years of experience in operations analysis, business operations support, IT operations, ERP support, or a similar analyst role.
• Strong analytical and problem-solving skills with the ability to interpret data and support action plans.
• Good communication and collaboration skills, with the ability to work across functions and manage multiple priorities.
• Comfort working with reports, spreadsheets, documentation, and operational tracking tools.
• Ability to work in a structured environment while maintaining attention to detail and timely follow-up.

Nice to Have

• Exposure to ERP, workflow, or service-support environments.
• Experience with Office 365 tools such as SharePoint Online, MS Teams, OneDrive, or Power BI.
• Familiarity with UAT, incident management, hyper care, dashboards, or KPI tracking.
• Basic knowledge of SQL, PL/SQL, or similar data query tools.

Why Join Us

At Johnson Controls, you will be part of a team focused on customer outcomes, practical problem-solving, and continuous improvement. Your work will support important business processes while giving you opportunities to learn from experienced colleagues and grow your operations expertise.