Job Description

About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
Reporting to the NOC Manager, the Junior Network Assurance Engineer supports the commissioning, validation and transition of customer network services into Business as Usual (BAU) support. Working closely with Project Managers, Commissioning Engineers and Network Operations, the role ensures new network deployments are fully tested, documented and operationally ready. The position plays a key role in maintaining quality standards and supporting successful project delivery.

Key areas of focus:
The Network Delivery Team is responsible for ensuring newly deployed customer network infrastructure is successfully commissioned, validated and transitioned into Business as Usual (BAU) support. The team plays an important role in delivering high-quality network services by ensuring customer solutions are fully tested, documented and operationally ready before being handed over to the Network Operations Centre.

As a Junior Network Assurance Engineer, you will support the successful delivery of customer projects by working closely with Project Managers, Commissioning Engineers, Provisioning teams and the Network Operations Centre to ensure network services meet the required operational and quality standards.

Your day-to-day role will consist of the following responsibilities:

• Commissioning and validating newly deployed network infrastructure.
• Supporting the onboarding of wireless access points, network switches, routers, WAN switches and point-to-point links.
• Performing customer go-live validation, including: Wireless (SSID) testing, Internet connectivity validation, End-to-end network testing, Post-installation testing, Verification against agreed acceptance criteria, Completing service transition activities and quality assurance checks.
• Producing and maintaining commissioning and handover documentation.
• Transitioning completed customer sites into Business as Usual (BAU) support.
• Working closely with Project Managers, Commissioning Engineers, Provisioning teams and the Network Operations Centre to ensure successful project delivery.
• Delivering agreed objectives and performance targets to contribute to the successful operation of the Network Delivery Team and support the wider business strategy.
• Undertaking any other duties appropriate to the scope, responsibility and level of the role

About you:
You show enthusiasm for networking and IT infrastructure with the desire to develop your technical knowledge and value working as a team. You take a methodical approach to problem solving and troubleshooting, communicate clearly and effectively and pay close attention to detail. You always strive to provide a customer-driven approach, with a focus on delivering high-quality network services and support.

Essential requirements:

• Good understanding of networking fundamentals.
• Basic understanding of TCP/IP networking.
• Knowledge of routing and switching concepts.
• Strong analytical and troubleshooting skills.
• Effective written and verbal communication skills.
• Willingness to learn and develop professionally.

Desirable requirements:

• Degree, apprenticeship or college qualification in Computer Networks, Computer Science or a related discipline.
• Practical exposure to networking through home labs, university projects, placements or previous employment.
• Exposure to enterprise networking concepts.
• Study towards or completion of entry-level certifications such as: CompTIA Network+, Cisco CCNA, MikroTik MTCNA, or equivalent networking qualifications.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.

This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.