Role Responsibilities

Be part of a high-impact team that powers the Government of Alberta’s critical network infrastructure and digital services at scale.

The Technical Services Unit is responsible for managing and evolving the Government of Alberta’s enterprise IMT infrastructure, supporting servers, networks, cloud platforms, security, and shared IT services across the province. Operating within hybrid data centres and cloud environments (Azure, AWS, GCP), the team enables over 7,000 servers, 1,500+ applications, and critical services relied on by ministries and Albertans.

Reporting to the Team Lead, Network Operations, in this position you will support the design, implementation, and ongoing operations of network and infrastructure services. Working alongside experienced analysts, you will contribute to service delivery using ITIL principles, support large-scale enterprise environments, and assist in resolving incidents and implementing changes to ensure reliable and secure services.

Responsibilities:

Some of your responsibilities in this position will include:

• Provide information technology development, maintenance and support services to clients by:

• • Monitoring core network infrastructure.
  • Supporting the lifecycle of network services.
  • Assisting with change implementation.
  • Completing tasks under senior guidance.
  • Supporting issue resolution and service improvements.
  • Coordinating with vendors and ensuring standards.
  • Contributing to team delivery and client service.

• Provide technical support for various applications by:

• • Supporting system enhancements.
  • Troubleshooting application and system issues.
  • Performing routine maintenance and upgrades.
  • Following established processes and standards.
  • Assisting with documentation and testing.
  • Providing user support and guidance.
  • Collaborating with stakeholders and vendors.

• Provide system reporting development and support by:

• • Supporting reporting needs and development.
  • Maintaining and updating reports.
  • Ensuring reporting accuracy and standards.

• Assist with project management processes by:

• • Delivering tasks within timelines.
  • Supporting planning and prioritization.
  • Assisting with requirements and design.
  • Supporting project coordination and vendors.
  • Contributing to technology testing and evaluation.

• Stays current with emerging technologies and best practices in infrastructure, cloud, and user support.

AI First Mindset:

Experience with, or a strong willingness to learn, AI tools and technologies is essential for success in this role. Leveraging AI to enhance operational efficiency, automate processes, and support informed decision-making will be a key contributor to delivering modern, effective IT services

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Systems Thinking You will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.
• Creative Problem Solving: You will assess options and implications in new ways to achieve outcomes and solutions.
• Agility: You demonstrate the ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop self and others You demonstrate commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Requirements:

• A related two-year diploma in Computer Sciences, Information Technology or a related discipline from a recognized post secondary institution.
• No experience required.

Equivalencies: Equivalencies will be considered:

• A related one (1) year certification in computer technology or a related discipline from a recognized postsecondary institution and one (1) year of related experience; or
• An industry-recognized certification from a credible source, such as ISC2, may be used in place of the 1-year certificate.

Assets:

• Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
• Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of SDWAN technology.
• Experienced or familiarity with Routers, Switches, WAPs, Excel, Automation or Service Now are vital assets.
• Knowledge of Government IT policies and legislation and an understanding of its application on related assignments.
• Understanding of project management concepts and processes.
• The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
• Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position.

Hours of Work 36.25 hrs./week - Monday to Friday.

Location: Edmonton / Calgary

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Final candidate will be required to undergo security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs