Job Description

Do you have a knack for organizing, strong structure in your work and a passion for booking unforgettable meetings and events, keeping Zoku's spaces filled up with happy guests all year around? Then you might be our new Junior Meeting & Events Specialist!

Zoku is a home for travelers who want to live in a city for anywhere from a few days to a few months. We’re not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards.  

We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact, transparency and accountability. At Zoku, you’ll join an international team of driven, proactive and fun-loving people who all share one thing: a passion for connecting people across the globe.

TELL ME MORE

As our  Junior Meeting & Events Specialist you are responsible for the conversion, planning, and coordination of all meetings and events taking place in Zoku Vienna.

You will be our administrative and relationship-management super-star and the key contact person for our guests regarding all meetings and events. Your day to day involves managing all requests, bookings & invoices and making sure every player in our culinary and operational team knows what to do in regards to M&E. Working together with the operational team (service and culinary). Reporting to the Meeting & Partnership Manager who you work closely with.

WHAT WILL YOU DO?

No day looks the same as a Junior Meeting & Events Specialist… but here’s a glimpse of what you can expect:

The booking manager: You have your inbox and bookings in check and updated when you go home - every day. Being efficient in written and verbal communication ensuring minimal error and great service is one of your greatest motivators.

The ultimate party planner: For the day of the event or meeting you coordinate and confirm all details, while the physical setup and on-site execution are handled by M&E Operations.

Creating memorable meetings:  From first inquiry to final confirmation, you coordinate all elements needed to deliver unforgettable corporate and social events, working closely with both our guests and internal teams.

A true connector:  You’re good at scoring high guest satisfaction because of your smooth and flawless service and communication from the first guest contact to the day of the meeting or event. Regular check-ins with your colleagues will bring the department to the next level.

Keeping things organized: Organization is your middle name. We’ll need you to have your admin in check to manage feedback, invoices are more.

WHAT’S IN IT FOR YOU

• A salary of €2.263 gross per month (based on full-time and experience).
• Ability to work from our rooftop Social Spaces, located on-site at Zoku.
• A free night stay for you and your +1 in your first 3 months at Zoku Vienna, including dinner & breakfast to experience Zoku as a true guest.
• An extra free night stay for every birthday at any Zoku location for you and your +1 including a delicious breakfast.
• Cool other benefits like an after-work drinks, access to all community events, a Evversports budget, various discounts like 40% discount on F&B for you and 4 friends, plus Employee and Friends & Family rates in all Zoku Locations.
• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 
• The best staff meals, enjoyed in our social spaces overlooking the city.
• Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
• A job at one of the 25 coolest hotels in the world, that feels like a second home and has sustainability at its heart.

Requirements

WE LOVE PEOPLE WHO

• Bring good vibes, are friendly and always approachable - ESPECIALLY over the phone AND IN PERSON
• Have prior experience working in communication- and guest relation- oriented roles, e.g. front office, sales / help desk or hospitality/events
• Love up-selling and creating the best possible deal for the client and hotel.
• Can keep a cool head and warm smile even during busy and stressful times.
• Have a can do, entrepreneurial spirit that's all about discovering new ideas and solutions.
• Have a very good eye for detail and love to multitask.
• Love putting a personal touch on their service.
• Want to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice.
• Have prior experience working in communication- and reservation- oriented roles, e.g. front office, sales or call center / help desk or events.

A FEW MUST HAVES

• You have 6 month experience in a similar sales/events/office function in the hospitality industry.
• You are an EU resident or have a valid working and residence permit for Austria.
• You are available Part Time (20 hours/ 2,5 days a week between 9.00 -17:00) from October to February. (small possibility that the contract may be extended after the fixed-term period)
• You have extraordinarily strong communication and writing skills.
• You are fluent in both English and German, other languages are a plus.