Job Description

Position Purpose:

Primary function is to manage clerical duties involved with shipments from order entry to clearance in country. This includes but is not limited to order entry, shipment preparation for operations, customer communication, coordination of product inspection, preparation of certificates & final documents, arrangement of freight and responsibility for legal exportation of goods from the USA and customs clearance in the destination country. Secondary function is to fully manage a small customer portfolio under the guidance of a Market Manager or an International Sales Manager as a step in career development.

Primary Responsibilities:

• All activities surrounding shipment preparation and coordination for operations to select, inspect and load. This includes but is not limited to adjusting orders to be routed for selection, arranging for product inspection, preparing inspection applications for USDA, USDC and all government inspectors, shipment maintenance in SUS to ensure that all warehouse documents print properly, preparation of warehouse documents (pull sheet, TBOL, packing list) and warehouse folder. Data entry in SUS pertaining to order entry, hand pricing, booking information, delivery information, etc. Coordination of freight with logistics teams to ensure timely delivery to end user.
• Preparation of specific documents required to export product from the USA as well as clear customs in the destination country.
• For a limited number of customer accounts, utilize specific market / customer knowledge and country specific regulations to assist our customers through the entire order process, which includes educating customers on new and exciting products / trends, ensuring accurate transmission of their product order, responding to customer inquiries, collecting all monies owed and solving shipment issues, working with merchandising to ensure full order fulfillment and with product registration to ensure products are approved for receipt in market, all with an incredible sense of urgency. Provide custom shipping instructions to operations. Arrange for export inspections. Liaises with inland / ocean logistics and various freight forwarders to coordinate shipments from IFG to destination countries. Will act as the first point of contact for all customers in portfolio and will provide counsel on all products and services offered by IFG. Correspondence with customer to provide pertinent information and resolve challenges with a sense of urgency. Proactive customer contact to solicit new orders and inquire on potential sales. Handling correspondence with Brands regarding issues and promos. All the duties will be performed with advice and support from the current Market Manager team.

Education:

• HSD or equivalent.

Experience:

• One year of Assistant Market Manager experience and/or 1 year of office experience

Skills:

• Proficiency with Microsoft Word, Excel and Outlook, advanced typing skills, organizational skills, ability to prioritize required. Second language and AS400 experience preferred