Job Description

• Act as the primary liaison between practice group stakeholders and the Smarter Working team across the project portfolio
• Support the scoping, definition, delivery, testing, and successful completion of initiatives
• Serve as a subject matter expert for key legal technology tools, supporting operational use and advising on appropriate use cases
• Maintain up-to-date knowledge of product functionality, enhancements, and emerging capabilities
• Contribute to the development of clear, user-friendly guidance materials and support the delivery of training
• Monitor and analyse usage data and user feedback to drive continuous improvement
• Support the piloting and firm-wide rollout of legal technology tools and products, including coordination of pilot programmes, testing, project management, and change management activities
• Assist with the firm’s process efficiency programme, including organising and preparing for project meetings, attending workshops, and drafting documentation, process maps, and toolkits

• Law graduate or experienced legal paralegal with experience working within a law firm
• Strong interest in legal technology, including AI and emerging technologies, and their application to legal practice (prior experience in a similar role is not essential)
• Proactive, “can-do” approach to problem solving, with openness to new ideas and continuous improvement
• Keen to expand knowledge of legal practice and develop new technical and digital skills
• Highly accurate and methodical, with strong attention to detail
• Excellent interpersonal skills, with the ability to communicate clearly and professionally, both verbally and in writing
• Strong organisational and project management skills, with the ability to work effectively under pressure and to tight deadlines
• Experience working within a busy team environment and managing competing priorities