Job Description

We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 3,200 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.

We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a Junior IT Systems Administrator to provide daily technical support.

Office-based in Belgrade, Serbia

The scope of responsibilities will include:

• Supervised responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems
• Supervised responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification
• Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.)
• Supervised responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.)
• Is responsible for documentation of system problems and resolutions
• Assists with providing basic IT training to PSI staff, at the discretion of Training & Resourcing

Qualifications

• College or University Degree preferably in Computer Science or a related field
• At least 1+ years of experience in IT
• Microsoft Certified Desktop Support Technician (MCDST) training is a plus
• Related experience in systems and network administration
• Knowledge of basic systems administration tools and processes
• Proficiency in English and Serbian, written and spoken
• Ability to plan, multitask and work in a dynamic team environment
• Advanced communication, collaboration, and problem-solving skills

Additional Information

If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then this is the right choice for you.