About the Role & TeamJoin a fast-paced, international IT support team where your work directly improves the day-to-day experience of ~750 users across the EMEA region. As a Junior IT Support Technician, you’ll be the “go-to” first point of contact for colleagues in the Ostrava/Prague office, while also supporting users remotely across multiple countries, time zones, and business functions. This role sits at the heart of our EMEA IT Support organization and offers a rare mix of hands-on local support plus regional exposure. You’ll solve real problems that keep teams productive, learn modern corporate IT environments, and build strong foundations in troubleshooting, customer service, and end-to-end ticket ownership. Every day brings variety — from quick fixes to deeper investigations — and you’ll see the direct impact of your work on business continuity and employee satisfaction. You’ll be part of the EMEA IT Support Team and report to the Helpdesk Team Leader, working closely with colleagues across the region to deliver consistent, high-quality support. If you’re excited by technology, enjoy helping people, and want a role where you can grow quickly while making a visible difference, this is a great place to start (and build) your IT career. What You’ll Do
What You Bring
Required primary technical qualifications:
Desirable secondary qualification and experience:
Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
What We Offer
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. #LI-SJ1
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IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years IDC has provided strategic insights to help our clients achieve their key business objectives. IDC’s Insights businesses provide industry-focused advice for IT buyers in the Financial, Government, Health, Retail, Manufacturing and Energy verticals. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.
