Job Description

About us:

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.

About the role:

We are looking for a teammate in our IT Department as Jr. IT Support Specialist located in Manila, Philippines, who will help support andmaintain the computer systems and equipment of the organisation, ensuring they run smoothly.

The Quest:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance work
• Setting up and maintaining accounts for staff
• Troubleshooting issues reported by staff
• Checking computer equipment for electrical safety
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Managing stocks of equipment, consumables and other supplies
• Maintaining records of software licenses

The Skills:

• At least 1-year experience in IT support
• Knowledge of network topology & network connectivity (LAN/WAN), switching & routing and server operations
• Effective communication skills in English, both verbal and written
• Strong technical, logical, organizational, analytical and problem-solving skills
• Computer hardware and software
• Linux/Unix is a plus
• VMware is a plus
• Cloud is a plus
• Windows Server is a plus
• MacOS X is a plus
• CISCO is a plus

Personal Traits:

• Patient, meticulous and methodical nature
• Strong sense of ownership and responsibility
• Understanding of business needs and priorities
• Ability to work well under pressure, both individually and as a team
• Enthusiasm and aptitude for continuous learning

The Reward

• A fun and dynamic industry where you can make a difference.

• Additional Days Off - according to Amber’s internal policy.

• Professional and friendly work environment.

• An attractive salary package with private medical services.

• Awesome and talented colleagues.

• Support from all your teammates.

• Access to training and learning programs.