Boardroom Appointments - Global Human and Talent Capital

Junior IT Support Specialist

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  2 months ago
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Job Description

Key purpose:

The purpose of this role is to maintain application systems that are beyond the development stage and are running in the daily operations of the business. Incumbents who participate in the development of the system may remain after completion to help maintain / update the system. 

Duties and responsibilities:

  • Prioritise and diagnose incidents within the relevant area according to agreed procedures.
  • Own incident until resolved - document and close resolved incidents according to the agreed procedures and tools.
  • Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings.
  • Escalate unresolved or complex incidents to the appropriate teams.
  • Provide effective feedback to stakeholders - both written and verbal communication.
  • Create a repository of internal learnings and external knowledge (update the WIKI)
  • Continuously look at improving service delivery through proactive monitoring and alerting.
  • Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness.

Qualifications and experience:

  • 1-3 years experience in an IT support role
  • 1-3 years experience in an IT support role
  • Diploma, IT, Business Intelligence, or related qualification
  • Diploma, IT, Business Intelligence, or related qualification
  • ETL tools (Informatica, Ab Initio, Data Stage, etc.)
  • PowerBI
  • Scheduling (Control-M) experience advantageous
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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