Job Description

Love technology? Enjoy solving problems? Looking for your first step into an IT career?

At PizzaExpress, our IT Service Desk keeps our restaurants and support teams connected, supported and ready to deliver great experiences for our guests. We're looking for a Junior IT Support Analyst to join the team – no previous IT Service Desk experience required.

If you're curious, proactive and eager to learn, we'll provide the training, support and opportunities you need to build a successful career in IT.

What you'll be doing

• You'll be the friendly first point of contact for colleagues needing IT support, helping to keep our business running smoothly by:
• Providing first-line support to restaurant and support office teams
• Logging and managing support tickets, keeping users updated along the way
• Troubleshooting everyday technical issues and seeing them through to resolution
• Escalating more complex issues to suppliers or specialist IT teams
• Setting up hardware and software for new and existing users
• Carrying out routine system checks to ensure everything is running as it should

What we're looking for

We're more interested in attitude than experience.

You'll bring:

• A positive, can-do approach and strong attention to detail
• Great communication skills and the confidence to help non-technical users
• A logical, problem-solving mindset
• Good knowledge of everyday technology, including Microsoft applications
• A genuine passion for technology and learning new skills

Working pattern

This role combines office-based and remote working:

• Daytime shifts based in our Uxbridge Support Office
• Evening and weekend shifts worked from home
• A rotating shift pattern covering weekdays and weekends
• Flexibility to work across these shifts is essential