Job Description

What you’ll do:

• Act as a first point of contact for basic technical questions and daily IT issues 1st level support through a JIRA helpdesk environment
• Troubleshoot hardware/software issues on Windows 10 / 11, macOS, and Android
• Support internal & SaaS tools like Google Workspace, Slack, Microsoft Workspace and others, Assist with routine checks, user access tasks, and documentation updates
• Assist with IT asset management, inventory, device setup, refurbishment, and redeploying devices for new or existing employees, Support employees with equipment upgrades, replacements, and setup
• Support onboarding & offboarding by coordinating with HR and hiring managers, Help ensure new joiners receive the right equipment, accounts, and access on time
• Help keep business-critical systems running smoothly and escalate more complex issues to senior team members while learning structured troubleshooting approaches, Learn and follow IT processes to help improve system reliability and employee experience

Who you are:

You are motivated to start your career in IT Operations and have a strong interest in supporting employees with reliable, secure, and efficient IT services. You enjoy solving problems, improving processes, and working in a fast-paced international environment.

• Education in IT (e.g., HTL, FH, university degree in Computer Science or similar) or strong practical experience through internships, training, or student jobs in IT
• First experience in IT Service Desk / Desktop Support (internships or part-time roles are a plus); international support experience is an advantage
• Interest in IT asset management and learning how to manage hardware inventory and device lifecycle processes
• Basic exposure to or willingness to learn MDM tools
• A process-oriented mindset and a willingness to work with standardized procedures (ITIL knowledge is a plus, certification is not required)
• Basic understanding of cybersecurity principles
• Customer-focused mindset with a strong drive to support users

You bring

• Strong motivation to learn and develop in a highly dynamic environment
• Good organizational and communication skills, with a hands-on and proactive attitude
• Ability to work independently while also following guidance, documentation, and best practices
• Working proficiency in English; additional languages (French, Spanish, German) are a plus