Job Description

As our IT Operations Engineer you will be the heartbeat of technical support for our HelloFresh and BeCool teams in Auckland. This role requires travel between the corporate office and distribution centre, necessitating personal transportation and a full-time onsite presence. Responsibilities include extended periods in chilled environments, heavy lifting, and occasional working at heights.

This role is based in Penrose, Auckland and reports to our regional IT Leadership team.

You will…

• Provide fast, effective onsite and remote IT support, keeping downtime to a minimum.
• Manage the full lifecycle of our IT hardware, from tracking and maintenance to future capacity planning.
• Own the user lifecycle—managing onboarding, offboarding, and access permissions with ease.
• Provide reliable IT support for events to ensure everything runs without a hitch.
• Create and update clear, helpful knowledge documentation for our software and processes.
• Collaborate with our wider IT teams, vendors, and partners to ensure our support is always aligned with global standards.
• Champion IT security by implementing and enforcing policies regarding endpoint protection, VPNs, and file permissions.
• Assist our Infrastructure team in maintaining and troubleshooting our network systems.

You have…

• Prior experience in a professional IT support role, where you've honed your technical skills.
• Proficiency in using Generative AI to automate workflows, drive insights, and strengthen quality governance.
• Solid technical knowledge across Google Workspace, Slack, Microsoft Office, and Atlassian tools (Jira/Confluence).
• Experience managing MDM solutions like InTune, JAMF, or MobiControl.
• A strong foundation in Windows, Mac, and Android operating systems, along with network infrastructure.

You are…

• Someone with a genuine passion for customer service and building great relationships with your teammates.
• A sharp problem-solver who enjoys breaking down complex issues and finding practical solutions.
• A clear communicator who can translate technical concepts into simple language for everyone.
• Comfortable working in a fast-paced environment that requires a full-time, hands-on physical presence.

What you’ll get in return…

• The chance to have a significant impact at one of the world’s leading food technology companies.
• Competitive salary & benefits - 70% off HelloFresh meal kits.
• Access to ClassPass corporate membership (33 credits per month).
• Free access to Headspace for your well-being.
• A diverse and vibrant international environment, with offices across 18 countries.

Start Date: ASAP - can wait a notice period

Duration: Permanent full-time role. You must have the right to work full-time in New Zealand.

Location: Penrose, Auckland – This is a hands-on, onsite role requiring travel between our corporate office and distribution centre.

Salary: Competitive salary & employee benefits