Job Description
Junior IT Analyst / IT Ops Support
Bornem & Aartselaar, Belgium
Start Date: July 2026
BMW Financial Services Belgium is looking for a driven Junior IT Analyst / IT Ops Support professional to support IT initiatives end-to-end within an Agile/DevOps environment.
You will work as part of a multidisciplinary feature team, helping stakeholders translate business needs into clear functional requirements while ensuring alignment with governance, compliance, and enterprise architecture standards.
This role combines functional analysis, operational support, stakeholder coordination, and process automation with exposure to modern technologies such as APIs, workflow automation, and agentic AI solutions.
Key Responsibilities
Gather, structure, and refine functional requirements and acceptance criteria
Create clear specifications, user stories, and process documentation
Analyze current and future-state business processes and information flows
Support governance processes including compliance, legal, and architecture reviews
Collaborate closely with developers, QA teams, operations, and stakeholders
Provide second-line incident support and perform root-cause analysis
Coordinate issue resolution and document preventive and corrective actions
Participate in Agile ceremonies and continuous improvement initiatives
Support workflow automation and AI-driven process initiatives using tools such as N8N
Assess integration patterns, APIs, dependencies, and technical risks
Requirements
1–3 years of experience in a functional analysis or IT support-related role
Experience with Confluence and Jira
Strong analytical and conceptual thinking skills
Understanding of APIs, integrations, and data flows (REST/SOAP)
Familiarity with Agile/DevOps and SDLC principles
Strong stakeholder communication and coordination skills
Problem-solving mindset with an interest in operational support and troubleshooting
Interest in automation, workflow tooling, and AI/agentic AI concepts
Fluent in Dutch and English (spoken and written)
Nice to Have
Knowledge of Git and CI/CD concepts
Understanding of data modeling, monitoring, and logging
ITIL knowledge
Experience in financial services or regulated environments
Exposure to workflow automation platforms such as N8N
Additional Details
Full-time assignment
Hybrid working model (up to 2 days remote)
Locations: Bornem & Aartselaar
Initial contract until December 2026 with possible extension
Opportunity to work in a modern Agile/DevOps environment within BMW Financial Services Belgium
If you are a motivated junior IT professional with strong analytical skills and an interest in operations, automation, and stakeholder collaboration, this role offers an excellent opportunity to grow within a dynamic enterprise environment.
