Job Description

Job Description – Junior IT Administrator

We are looking for a motivated and enthusiastic
Junior IT Administrator
to join our IT team and provide first-level technical support across the organization. This role is ideal for someone with a strong foundation in IT support who is eager to learn and grow in areas such as Microsoft 365, Azure, endpoint management, networking, and IT operations.

The successful candidate will support daily IT operations, assist with user onboarding and offboarding, troubleshoot hardware and software issues, and work closely with the Senior IT team to ensure a secure, reliable, and efficient IT environment.

Key Responsibilities

End-User Support

Provide Level 1/2/3 IT support for hardware, software, printers, and peripheral devices.
Troubleshoot Windows, Microsoft 365, email, Teams, and application-related issues.
Resolve user incidents and service requests within agreed SLAs.
Escalate complex issues to senior team members when required.
Assist users with remote support and troubleshooting.

Microsoft 365 Administration

Assist in administering Microsoft 365 services, including:

Exchange Online
Microsoft Teams
SharePoint Online
OneDrive
Microsoft Entra ID (Azure AD)
Microsoft Intune (basic administration)

Responsibilities include:

User account creation and management
Password resets
License assignment
Distribution groups
Shared mailboxes
Basic permission management

User Onboarding & Offboarding

Create and configure user accounts.
Provision laptops and workstations.
Configure Microsoft 365 accounts.
Install required applications.
Prepare new employee devices.
Disable accounts and recover company assets during offboarding.
Maintain onboarding and offboarding documentation.

Device & Endpoint Management

Configure desktops and laptops.
Install and update operating systems and applications.
Assist with Microsoft Intune device enrollment.
Monitor device compliance.
Perform routine system maintenance and patching.
Maintain hardware inventory.

IT Operations

Monitor IT systems and respond to alerts.
Perform routine health checks on infrastructure.
Assist with backups and recovery procedures.
Support software deployments and upgrades.
Maintain IT asset records and documentation.
Follow IT security policies and operational procedures.

Networking Support

Assist with basic networking tasks.
Troubleshoot connectivity issues.
Support VPN configuration and remote access.
Assist with Wi-Fi, DNS, DHCP, and printer configuration.

Documentation

Update IT documentation and knowledge base articles.
Document recurring issues and resolutions.
Maintain asset registers and support records.

Continuous Learning

Learn Microsoft Azure, Microsoft 365, Intune, and cloud technologies.
Participate in internal training and certification programs.
Stay updated with new technologies and IT best practices.
Support automation and process improvement initiatives where applicable.

Required Skills & Experience

2-4 years of experience in IT Support, Helpdesk, or System Administration.
Good understanding of Windows 10/11 and Microsoft Office.
Knowledge of Microsoft 365 administration.
Familiarity with Microsoft Entra ID (Azure AD).
Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
Basic understanding of Active Directory.
Experience with laptop and desktop troubleshooting.
Strong problem-solving and communication skills.
Ability to prioritize tasks and work in a fast-paced environment.
Virtual Machines Troubleshooting

Preferred Qualifications

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) are an advantage.
Exposure to Microsoft Intune or Azure is desirable.
Experience with ticketing systems such as ManageEngine, Jira, Zendesk, or ServiceNow is preferred.

Role Expectations

The Junior IT Administrator will:

Deliver timely and professional IT support to employees.
Take ownership of assigned support requests until resolution.
Follow established IT processes and security standards.
Collaborate effectively with senior team members.
Demonstrate a willingness to learn and continuously develop technical skills.
Maintain a customer-focused attitude while ensuring high-quality service delivery.
Contact Details
shwetha.r@valenta.io

About Valenta

According to a recent global survey conducted by McKinsey & Company, revenue increases as a result of adopting Digital Business Process Automation, or AI as it's commonly known, can exceed 10%.

Additionally, costs can potentially be decreased by more than 20% in some cases by implementing Digital Business Process Automation.

Any rules-based process in areas such as Marketing and Sales, Strategy and Corporate Finance, Supply Chain Management, Manufacturing, Risk, Product and Service Development, Service Operations, and HR can all be optimized by the adoption of Business Process Automation (BPA).

Valenta's Managing Partners are world leaders in BPA design and implementation for medium sized businesses.

With offices in 17 countries and over 400 staff and partners worldwide, we are ideally placed to help your business.

We provide customized solutions in Process Consulting, Digital Transformation, Staff Augmentation, Digital Marketing, and Learning.

All our services are designed to assist your business to improve competence and performance, while reducing costs.

Businesses operating in fiercely competitive markets require a competitive advantage, and Valenta provides you with this through our vast knowledge and quickly accessible resources.

We have a diverse understanding of business practices across regions. With our experience and global presence, Valenta prides itself on the ability to understand in detail, the process dynamics of each business, and we will put together a specific solution that meets your growth objectives.

Speak to our expert team at (606) 225-8509 or visit valenta.io to see how we can help your business thrive.

Industry

IT & Software

Company Size

501-1,000 employees

Headquarters

Clifton, New Jersey

Year Founded

2011

Website

valenta.io

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