Job Description

Junior IT Administrator

Location: London Office (Onsite M-Th; WFH Friday)
Department: IT
Reports to: IT Manager / Director of IT

6 month Contract

MindGym helps the world’s leading organizations turn behavioral science into real business impact. Trusted by top global brands, we design and deliver experiences that shift mindsets and embed lasting behavior change across leadership, culture, and performance.

We are seeking a Junior IT Administrator to support the day-to-day operation of our IT environment. The successful candidate will provide 1st and 2nd line technical support to staff, ensuring a reliable and seamless IT experience across the business.

This role will involve troubleshooting hardware and software issues, supporting user access and devices, maintaining documentation, and assisting with core business systems including Active Directory and Microsoft 365. The position is based onsite in our London office and will require close collaboration with internal teams, including system administrators, as well as external vendors and support providers.

This is an excellent opportunity for someone looking to develop hands-on experience across IT support, user management, and workplace technologies.

Key Responsibilities

End-User Support

• Provide 1st and 2nd line IT support for employees across the organisation.
• Troubleshoot issues relating to desktops, laptops, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, and connectivity issues.
• Manage and respond to support requests through the IT service desk system. (Jira)

User & System Administration

• Assist with user account creation, permissions, and access management within Active Directory and Microsoft 365.
• Support administration of email, collaboration tools, and shared resources.
• Assist with password resets, access troubleshooting, and security policies.

Device & Asset Management

• Configure and deploy new user workstations and devices.
• Support device setup, software installation, and updates.
• Maintain inventory records of IT equipment and assets.

Documentation & Process

• Maintain and update technical documentation, support procedures, and knowledge base articles.
• Contribute to improving internal IT processes and support workflows.

Collaboration

• Work closely with with the internal IT team to support technical requirements.
• Coordinate with third-party vendors and support providers when required.
• Escalate complex technical issues to senior IT staff when necessary.

Skills & Experience

Essential

• Experience providing IT support in a service desk or helpdesk environment.
• Good troubleshooting skills across Windows operating systems and common business applications.
• Experience supporting Microsoft 365 services (Outlook, Teams)
• Basic experience with Active Directory user administration.
• Experience supporting laptops, desktops, and office peripherals.
• Strong communication skills and ability to support non-technical users.

Desirable

• Familiarity with IT ticketing systems.
• Awareness of cybersecurity best practices and access control.
• Experience supporting varying amount of tools or environments.

Personal Attributes

• Strong problem-solving mindset
• Customer-focused approach to IT support
• Eagerness to learn and develop technical skills
• Ability to work independently and collaborate within a team

What We Offer

• Opportunity to gain hands-on experience with broad workplace technologies
• A collaborative team environment with opportunities for career development