Job Description

Location: Onsite – Muscat, Oman

Nationality: Omani Nationals Only

Experience: Entry-level

Employment Type: Full-Time

About the Role

KalSoft is looking for a Junior Infrastructure Trainee Engineer to join our team in Muscat. This is an entry-level opportunity for an Omani national with a background in Computer Science, IT, or a related field who is interested in developing practical skills in IT infrastructure, Microsoft 365, networking, backup, and technical support. The ideal candidate should be a quick learner with good problem-solving and communication skills.

Key Responsibilities

• Provide basic IT help desk and technical support to users.
• Support Microsoft 365, Outlook, email, Teams, SharePoint, and OneDrive.
• Assist with Microsoft 365 administration and user account support.
• Support Veeam backup activities and basic backup monitoring.
• Assist with website and domain administration and publishing.
• Monitor and report basic email security issues, including spoofing, spam, and scams.
• Assist with network support, including switches, wireless access points, VLANs, and DHCP.
• Support Cisco Meraki, Cisco Switches, and Cisco Access Points.
• Assist with VPN and network security troubleshooting.
• Provide basic support for printers, CCTV/DVR, and other IT hardware.
• Troubleshoot user and network issues and escalate incidents when required.
• Document IT environments, configurations, incidents, and troubleshooting activities.
• Maintain basic IT reports using Excel, pivot tables, graphs, and charts.
• Assist in identifying security vulnerabilities and supporting EDR/MDR security solutions.
• Explore practical use of Microsoft Copilot and AI tools while following security and governance requirements.

Requirements

• Omani National only.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fresh graduate or entry-level candidate.
• Basic understanding of IT infrastructure, networking, and troubleshooting.
• Basic knowledge of Microsoft 365 and networking will be an advantage.
• Good communication and problem-solving skills.
• Willingness to learn and develop technical skills in an IT infrastructure and technical support environment.