Job Description

Company Overview

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Junior IAM Specialist

Location: LATAM

What you will be doing:

We seek a dedicated Junior to Junior+ Access Management Specialist to join our proactive support team. In this critical role, you will manage and maintain our access management systems, ensuring that users have secure and appropriate access to various platforms. This position provides a valuable opportunity to enhance our security posture and operational efficiency by working with advanced access management solutions.

• Manage the onboarding process for new personnel by processing HR-submitted tickets and creating user accounts.
• Review job titles and match them to existing roles, determining appropriate access levels and tools required, such as SharePoint access for Business Analysts.
• Handle role transfers, ensuring that access levels and tools are updated for employees moving to higher-level positions.
• Installing, administering, supporting, and troubleshooting Windows software/tools
• Update system records and access levels for relocate personnel, such as doctors changing addresses and access needs.
• Process termination requests to promptly revoke system access for departing employees.
• Support the implementation of a large-scale Virtual Radiology Assistant program, ensuring that all 3,600 radiologists across the enterprise have the necessary access.
• Document all processes, changes, and resolutions in a clear and organized manner.
• Support incident response efforts, including after-hours and weekend support, based on incident levels and operational requirements.

Required Skills & Experience:

To excel in this role, you should possess:

• +1-2 years of working experience.
• Proven experience with Service Now ticketing systems
• Proven experience with Active Directory
• Proficiency in troubleshooting and resolving access management issues.
• Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
• Strong troubleshooting and problem-solving skills
• Perform desktop software license management per the company’s license and compliance needs stated in the contract.
• Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN ) and Mobile
• ServiceNow certification(s) is a plus.
• OKTA experience is a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain composed under pressure.
• Adaptability and a mindset geared towards continuous learning.
• Ability to effectively work with cross-functional teams and share knowledge.

Soft Skills

• Great English communication skills (written and verbal).
• Transparent and proactive communicator capable of flagging blockers early.
• Able to operate autonomously and take initiative within a distributed team.
• Strong leadership mindset with a collaborative and mentoring attitude.
• Highly accountable, quality-driven, and solutions-oriented.
• Adaptive to change and able to navigate evolving project contexts.

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.