Job Description

Job Location: Corporate Office - Mount Airy - Mt Airy, NC 27030
Position Type: Full TimeEducation
Level: 2 Year Degree
Travel Percentage: None
Job Shift: 1st Shift
Job Category: Information TechnologyAn individual must be able to perform each essential duty satisfactorily.
SUMMARY:
As a Junior Helpdesk Technician, you will be the first point of contact for employees seeking technical assistance. You will provide support, assist with troubleshooting, and help maintain the organization's IT systems. This entry-level role is a great opportunity to develop your technical skills and gain valuable experience in IT support.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to helpdesk tickets, phone calls, or emails and provide technical support to end-users.
- Diagnose, troubleshoot, and resolve hardware, software, or network issues.
- Install, configure, and maintain hardware and software applications.
- Assist with setting up and supporting user accounts, passwords, and permissions.
- Support end-users with basic network connectivity issues (Wi-Fi, VPN, printers, etc.).
- Escalate unresolved technical issues to higher-level support when necessary.
- Assist in maintaining IT documentation and updating the knowledge base with solutions to common problems.
- Help with maintaining and updating inventory of IT assets (hardware, software, licenses).
- Participate in regular system updates, backups, and security measures.
- Provide excellent customer service and ensure timely resolution of issues.

QualificationsPROFESSIONAL QUALIFICATIONS
- Excellent attention to detail, time management skills and meeting deadlines
- Positive attitude and ability to handle highly confidential information
- Ability to reflect positive attitude and disciplined work ethic
- Ability to work in a team
- Ability to work independently
- High energy level
- Strong interpersonal skills
- Demonstrated experience in being a self-starter
- Ability to deal with internal/external customers with enthusiasm and professionalism
- Strong verbal, written and interpersonal communication skills are essential
- Must possess confidence, good judgement, energy and the right personality to work in a challenging environment.
EDUCATION/EXPERIENCE
- High school diploma or equivalent; a degree or certificate in IT, Computer Science, or a related field is a plus.
- Previous experience in a customer service or technical support role is beneficial but not required for entry-level applicants.
KNOWLEDGE, SKILL AND ABILITY
- Basic understanding of computer hardware, operating systems (Windows, MacOS), and software applications.
- Familiarity with Microsoft Office Suite, common desktop applications, and basic networking.
- Knowledge of IT ticketing systems and remote desktop tools is a plus.
- A+ certification or other relevant IT certifications (CompTIA, Microsoft) are highly desirable.
- Ability to lift and move computer equipment when necessary.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift, carry and move up to 25 pounds.  Close, distance and peripheral vision is required to accurately evaluate color.  Consistent daily attendance required; occasional off-shift support required.  Ability to travel occasionally domestically and possibly internationally.

WORK ENVIRONMENT
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Generally, will work in climate controlled, smoke-free office environment.
*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice.
AA/EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information or other protected characteristics.,